Technical Services Manager

Nicobond Technical Manager

Location: Nicobond Factory - Stoke on Trent

Working Hours: Monday – Friday 8 am–5 pm

Nicobond offers its team and customers the confidence that comes from working for or being supplied by The Nicholls & Clarke Group, a company founded in 1875 and celebrating its 150th anniversary in 2025. Created in the mid‑1950s, Nicobond invented modern‑day ready‑mixed tile adhesive and has 70 years of manufacturing experience. It continues to pioneer unique raw material technologies and white‑label manufactures for many well‑known domestic and international brands in the tiling and flooring industries. The company is a proud British manufacturer with plants in the Far East and Middle East, servicing a well‑established export market.

As a factory‑based role you will work closely with our Laboratory Manager, chemists, QC team and Operations Manager, as part of the senior management team led by the Factory Operations Director.

Job Purpose

The role expands the factory technical team. The successful candidate will lead technical work on cement and epoxy‑based tile adhesives, grouting compounds, smoothing compounds, screeds, moisture control systems and specialist mortars. They will also manage a technical assistant and be responsible for product quality and standards compliance.

Key Responsibilities

• Specifications and managing complaints
• Technical Data Sheets
• Managing packaging technical detail
• Management of NBS specification & MSDS software system
• Working with the wider Technical Team in developing and managing product‑led systems.
• Managing ISO and BBA accreditation

Qualifications & Experience

• Previous technical/technical services experience in the cement‑technology sector.
• Knowledge of relevant tiling and flooring BS/EN standards.
• Exceptional communication and interpersonal skills.
• Good team player with attention to detail.
• Process‑driven approach.
• Computer literate – Microsoft Office suite.

Benefits

• Comprehensive induction and ongoing training.
• Mobile and laptop.
• Holiday entitlement.
• Company pension scheme.

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Manufacturing
• Industries: Chemical Manufacturing, Building Construction, Wholesale Building Materials

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