Branch Manager | East Grinstead

About the Role

A well-established optical and hearing care provider is seeking an experienced Branch Manager to lead the successful operation of a busy branch. This role involves inspiring and developing a dedicated team to deliver outstanding customer service while driving business performance and maintaining high professional and clinical standards. The Branch Manager will play a key role in creating a customer-focused environment that supports both commercial success and exceptional patient care.

Responsibilities

• Lead, motivate, and develop the branch team to consistently deliver outstanding customer service
• Manage all aspects of branch operations, including achieving sales targets and driving business growth
• Oversee staff training, coaching, and performance management
• Ensure every customer receives expert advice and high-quality eye and hearing care
• Manage stock control, compliance, and day-to-day operational efficiency
• Work closely with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Build strong relationships within the local community to promote the branch and grow the customer base
• Ensure compliance with company policies, health and safety standards, and regulatory requirements

Candidate Profile

This role would suit an experienced retail manager, ideally with a background in optics, audiology, or healthcare. The successful candidate will demonstrate strong leadership and people management skills, alongside a customer-first approach and excellent communication abilities. Commercial awareness and a proactive, hands-on management style are essential, as is the ability to motivate and develop a high-performing team. Basic IT skills and familiarity with point-of-sale systems are also required.

What’s on Offer

• Competitive salary with performance-related incentives
• Ongoing training, career progression, and professional development opportunities
• The opportunity to lead and develop a supportive, motivated team
• A people-focused company culture that values professionalism and a personal approach
• A comprehensive benefits package, including staff discounts and pension scheme
• 28 days’ annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

Why BlackSquare?

Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions. You can apply online or call 01268 928060 for a more in-depth, confidential discussion

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