999 Emergency Call Handler - Essex

999 Emergency Call Handler – Essex

East of England Ambulance Service NHS Trust – Emergency Operations Centre, Chelmsford.

Overview

This role requires you to handle emergency calls, prioritize them, input data into CAD, provide pre‑arrival advice, and support patients with urgent care. No clinical experience required.

Responsibilities

• Answer operational calls that come into the EOC.
• Utilize the chosen clinical triage software system to prioritize calls.
• Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
• Provide pre‑arrival advice to callers where appropriate.
• Assist in managing patient information and ensuring high levels of customer service.

Qualifications and Requirements

• Must be able to keep a cool head during crises.
• Strong communication and customer service skills.
• Ability to process information quickly and accurately.
• Pass two online assessments and enhanced background checks.
• No clinical experience required.

Employment Details

Seniority level: Entry level
Employment type: Full‑time

Benefits

Work in a diverse region with flexible working options, support for work‑life balance, and a strong commitment to diversity and inclusion of under‑represented groups.

Contact

Name: Janet Young
Job title: Assistant Recruitment Specialist
Email: Janet.young@eastamb.nhs.uk
Telephone: 07511047147

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