Academy Facilitator/Trainer, Enabling - People & Business Ops

Overview

Academy Facilitator/Trainer, Enabling - People & Business Ops. This role is based in our 5 Howick Place office. You will be part of the Talent & Inclusion team, supporting TheCampus@Informa – who support Global Support and Informa’s B2B divisions by increasing colleague capability at scale and empowering our people to engage, learn and grow.

Informa is an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We are proud to be recognized on Glassdoor\'s Best Places to Work 2025 UK list (top 3).

In Global Support, we provide expert guidance and hands-on support to the Informa Group and its business teams. We work across tech, finance, legal, corporate development, HR, communications, operations and more to help our brands serve customers and help the company succeed.

Job Description

Academy Facilitators are expert trainers and learning professionals responsible for delivering engaging, practical, high-impact learning experiences across TheCampus@Informa. Each Facilitator brings deep subject-matter expertise in their domain (e.g., Sales, Marketing, Events, People) and helps build confidence, capability and performance for colleagues. You will co-design with Academy Partners to ensure learning is relevant, inclusive and applicable to real-world challenges, and deliver interactive live and virtual sessions using coaching, discussion and immersive techniques. You will embed learning in the flow of work using our AI-powered ecosystem, Elysia, and promote a culture of continuous learning across Informa’s global business.

Reporting into the Head of Academy, Facilitators ensure learning is consistent, practical and designed to enable performance and progression.

Key Responsibilities

Learning Programmes

• Facilitate at least 50 hours of learning monthly across live virtual, in-person, or hybrid formats.
• Deliver sessions tailored to regional audiences and learning styles.
• Create safe, engaging, interactive and inclusive learning environments.
• Partner with others to review content, practice delivery, and align to learning outcomes.
• Prepare pre-session materials, activities, and logistics.
• Stay familiar with new programme launches and facilitate pilots.

Learner Engagement

• Encourage open discussion, reflection and practical application.
• Coach participants through exercises and action planning.
• Adapt facilitation style to different audiences and maturity levels.
• Use Elysia during sessions to demonstrate workplace AI use (e.g., time-saving prompts, scenario generation).
• Support learners in prompt engineering and ethical AI use.

Continuous Improvement

• Collect and review session feedback and learner assessments.
• Identify improvements in content or delivery and share ideas with the broader team.
• Participate in post-programme debriefs to ensure transfer of learning to on-the-job performance.
• Stay up to date on learning trends and digital facilitation; attend internal upskilling sessions on learning design, AI use and inclusive delivery; share knowledge and coach other trainers as needed.

Qualifications

• Experience in training delivery, facilitation, or learning consultancy, or a strong desire to transition from a subject-matter expert into training delivery.
• Skilled in live facilitation, coaching and digital engagement tools (e.g., Miro, Zoom, MS Teams).
• Confident adapting delivery to diverse global audiences.
• Exposure to or experience with AI tools to help people learn, grow and perform.
• Commitment to inclusive and learner-centred approaches.

Key Performance Indicators (KPIs)

• Learner satisfaction/quality scores target: +85%.
• Learning adoption target: 15+ hours per colleague per year (PowerBI).
• Facilitation delivery: 50+ hours/month.
• Feedback implementation rate: +80% of sessions include actioned improvements.
• Stakeholder satisfaction NPS or equivalent: 80+.

Additional Information

We believe great things happen when people connect in person. We work in-person with colleagues or customers and partners three days a week or more. When not in offices or at events, you have the flexibility to work from home or remotely. We strive to create rewarding and inclusive experiences, including a benefits package and opportunities for internal career moves and development.

Our benefits include a strong community, opportunities to volunteer, bespoke training and learning, generous leave, private medical cover, ShareMatch, wellbeing support, recognition programs and collaboration with teams worldwide. We are an Equal Opportunities Employer and welcome applicants from all backgrounds. See our website for full information and requests for reasonable adjustments in the hiring process.

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