Company: Hippo
Location: Manchester
Posted: April 11th, 2026
Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co‑create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user‑centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.
As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on. Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.
Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role.
You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self‑initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs.
You will also:
Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.
Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design, business analysis, digital strategy, business architecture, product management.
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hippo is headquartered in Leeds and located across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. In addition, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It is worth noting that, given the dynamic nature of our business, you may be required to work on‑site at client locations or from your own home.
Mid‑Senior level
Full‑time
Consulting, Design, and Information Technology
Professional Services
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