The Role
We are seeking a Director of Product Design to lead and evolve Fenergo's design function across our product portfolio. This senior role is responsible for defining and driving a bold design vision, building a high‑performing team, and embedding user‑centric and workflow‑centric thinking across the organisation.
You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with clients and internal stakeholders to uncover pain points, challenge existing paradigms, and design future‑state experiences.
You will partner closely with Product, Engineering, and Customer teams to shape product strategy, influence the roadmap, and deliver differentiated experiences for complex, data‑rich financial workflows. This is an opportunity to work on mission‑critical software used by leading global financial institutions and to redefine how users interact with compliance and regulatory platforms in a modern SaaS fintech.
Key Responsibilities
- Define and execute a forward‑looking UX and workflow design vision aligned with Fenergo’s product strategy and business goals.
- Reimagine end‑to‑end user journeys and operational workflows to simplify complex financial crime, onboarding, and regulatory processes.
- Partner with clients and customer‑facing teams to co‑create solutions, deeply understanding user needs, pain points, and real‑world constraints.
- Lead, mentor, and scale a high‑performing product design team, fostering a culture of innovation, ownership, and excellence.
- Establish and evolve design processes, standards, and best practices, with a focus on outcome‑driven and hypothesis‑led design.
- Champion user‑centered and workflow‑centric design, ensuring insights and data directly shape product direction.
- Collaborate closely with Product and Engineering leadership to align vision with feasible, scalable delivery.
- Drive the development and adoption of a robust, scalable design system that supports consistency and speed across the platform.
- Ensure cohesive, intuitive experiences across complex, configurable, enterprise‑grade SaaS products.
- Act as a strategic partner at the executive level, advocating for design as a driver of business value and competitive advantage.
- Measure and continuously improve design impact through user outcomes, workflow efficiency gains, and product metrics.
Requirements
- Proven experience in a senior design leadership role (Director or Head of Design level), with ownership of design vision and strategy.
- Strong background in B2B SaaS product design within complex, workflow‑heavy or enterprise environments.
- Demonstrated ability to simplify complex systems and reimagine user workflows, not just interfaces.
- Experience working directly with customers or end users to shape product direction and validate design decisions.
- Track record of building and scaling high‑performing design teams and design functions.
- Deep expertise in UX, product design, service design, and design systems.
- Strong strategic thinking with the ability to translate vision into tangible product outcomes.
- Experience working cross‑functionally with Product and Engineering in agile environments.
- Excellent communication and stakeholder management skills, with the ability to influence at executive level.
Nice to Have
- Experience in financial services, fintech, or regulatory technology (RegTech).
- Familiarity with compliance‑driven, operational, or workflow‑intensive platforms.
- Experience designing for data‑rich, highly configurable, or rules‑driven systems.
- Exposure to service design, journey mapping, or operational transformation initiatives.
- Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments.
Benefits
- Health insurance.
- 25 days annual leave plus 3 company days.
- Work‑from‑home set‑up allowance.
- Exposure to our local partner community.
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management.
- Other competitive company benefits, such as flexible working hours, work‑from‑home policy, sports and social committee and more.
- Extensive training programmes through ‘Fenergo University’, where you will be certified in all of the Fenergo products.
- Opportunity to work on a cutting‑edge Fintech Product, using the latest tools and technologies harnessing AI.
- Defined training and role tracking to allow you to see and assess your own career development and progress.
Diversity, Equality, and Inclusivity
Fenergo is an equal‑opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
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