HLTH is the foremost community for Global Health Innovation, uniting the healthcare ecosystem through international events, inspiring content, and initiatives that drive meaningful impact. Committed to transforming healthcare, HLTH provides platforms for collaboration, idea exchange, and business opportunities among industry leaders, innovators, and changemakers. With a focus on improving health outcomes globally, HLTH strives to revolutionize the healthcare landscape and foster advancements across the sector.
Role Description
We're seeking an insightful and proactive Senior Consultant to join our HLTH’s year-round platform. If you're passionate about health technology and driven to support innovative projects through high-quality research, engaging content, and client-focused account management, this role could be your perfect fit.
Our ideal Senior Consultant has a mix of strategic thinking, problem-solving skills, and the ability to dive into the world of health technology, delivering actionable insights to our clients. In this role, you’ll manage several key client accounts, craft highly informative and engaging content, and contribute to data-driven projects. If you thrive in a dynamic, customer-first, team-based environment and are as curious as you are straightforward, we want to hear from you!
Key Responsibilities:
1. Account Management (Client-Facing):
- End to end account management: Retain, renew, upsell.
- Oversee communication and engagement for up to 5 key client accounts, understanding each client's portfolio, priorities, and challenges.
- Maintain exceptional service quality, addressing client needs and providing updates with clarity and consistency.
- Build and nurture relationships with clients, consistently achieving high NPS scores and positive feedback.
- Proactively provide upsell opportunities and options for future engagement.
2. Business Development:
- Identify and engage new potential clients and projects.
- Responsible for an individual book of business leveraging new and existing contacts.
3. Project Support & Strategic Insights:
- Lead or support the development of research-driven reports and presentations that provide clients with strategic recommendations.
- Conduct in-depth market data analysis, competitive intelligence, and research to build a robust foundation for projects.
- Present research findings to clients, aligning insights with client objectives and ensuring the work answers their key questions.
- Stay on top of critical healthcare topics, trends, and emerging technologies relevant to HLTH and our client base.
- Continuously expand your knowledge to ensure you bring valuable insights and recommendations in every interaction.
5. Content Creation & Engagement:
- Produce original, concise, and impactful content tailored for the HLTH’s year-round platform, including reports, blog posts, and articles.
- Research and write on key healthcare topics, ensuring content is highly informative, up-to-date, and engaging.
- Achieve and maintain high engagement scores on published content by understanding audience needs and trends.
Performance KPIs:
- Client retention, renewal & upsell
- New business generation
- High-Quality Strategic Research & Analysis: Provide thorough, accurate, and complete research that resonates with client objectives (measured by feedback and NPS scores).
- Exceptional Content Quality: Consistently produce content that increases engagement within the HLTH’s year-round platform.
- Client Satisfaction & Timeline Adherence: Meet or exceed client expectations in terms of quality, insights, and timely delivery.
- Collaborative Team Player: Actively support and contribute to team efforts, embodying HLTH values of customer focus, curiosity, and teamwork.
Required Skills and Qualifications:
- Subject Area Expertise: meaningful experience in the health tech space (at least 3 years) +/- pharma experience (at least 4 years) highly valued +/- consulting experience (at least 3 years) is preferred.
- Analytical & Strategic: Strong abilities in data interpretation, strategic problem-solving, and insight generation.
- Excellent Writing Skills: Command of the English language and ability to write in an engaging, informative, and client-centered manner.
- Effective Communication & Listening: Attentive listener who engages actively with clients, understands their needs, and is adept at building rapport.
- Team Player: Collaborative with great etiquette; proactive in supporting team goals, implementing feedback, and enhancing client outcomes.
- Diligent & Detail-Oriented: Thoroughness in gathering and presenting information, with a commitment to quality.
Why HLTH?
- Work alongside passionate experts at the forefront of health technology.
- Contribute to projects that drive real change in the healthcare industry.
- A culture that values straightforwardness, teamwork, curiosity, and a customer-first approach.
Bring your expertise, creativity, and client-focused mindset to HLTH, where every day brings the opportunity to shape the future of health technology! Ready to make an impact? Apply now and become a key player in our innovative community.
Location: UK, Ireland, Spain, France, Portugal, Germany
Primarily remote work with occasional travel
Ability to live and work in Europe a must
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