Overview
Telephone Account Manager — Up to £25,000 basic with great benefits. We’re looking for a confident, customer-focused Telephone Account Manager to join an ambitious, fast-growing challenger in the financial services sector. This is a fantastic opportunity to be part of a company that’s shaking up the mortgage market and making a real difference to customers who’ve too often been told “no”. If you’re commercially minded, persuasive on the phone, and thrive in a target-driven environment, this role gives you the platform to shine.
What you’ll be doing
- Building and nurturing strong, long-lasting broker relationships
- Handling inbound and outbound calls, qualifying leads, and converting them into sales opportunities
- Acting as the first point of contact for brokers – solving problems, answering queries, and guiding them through product options
- Using digital channels to strengthen engagement and spot new opportunities
- Maintaining accurate records in the CRM system and tracking your pipeline
- Collaborating closely with Key Account Managers, underwriting, and processing teams to deliver seamless service
- Ensuring compliance with industry regulations and company policies
What we’re looking for
- Background in mortgages or financial services (telephone sales, account management, or customer service)
- Strong communication skills with the ability to influence and build rapport quickly
- Commercially savvy, target-driven, and self-motivated with a positive, can-do attitude
- Organised and efficient, able to manage multiple broker interactions
- CRM confident and comfortable with Microsoft Office tools
- Resilient, adaptable, and always looking for ways to improve and grow
What’s on offer
- Competitive base salary of £25,000
- Health cash plan and employee assistance programme
- Salary sacrifice pension scheme
- Employee Growth Shares – have a stake in the company’s success
- Structured career development with quarterly progression planning
- A collaborative, supportive culture with a focus on wellbeing
Seniority level
Employment type
Job function
- Sales, Customer Service, and Business Development
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