Major Incident Manager

Major Incident Manager | Manchester (Hybrid)

Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester.

The role

You’ll take full ownership of Priority 1 and Priority 2 incidents, driving them from initial detection through to resolution. This includes coordinating internal teams, communicating clearly with customers and senior stakeholders, and ensuring service impact is kept to a minimum.

What’s on offer

• Salary up to £45,000 (DOE)
• On-call rota 1 in 4 with £250 per week allowance
• Hybrid working – 3 days per week in the Manchester office
• High-visibility role with genuine ownership and influence
• Ongoing training and development within a well-established MSP

What they’re looking for

• Background within an MSP or external customer-facing environment
• Comfortable working under pressure and managing multiple stakeholders
• Ability to go through security clearance
• Willingness to participate in the on-call rota

Apply Now!

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