Department: Operations
Location: Gatwick Office
We are looking for a Receptionist / Business Support Administrator to join our thriving Business Support team, initially in Leatherhead but subsequently to join our brand new office in Gatwick, Crawley in early 2026. The ideal candidate will be primarily covering front office reception as well as providing administrative support to the audit, accounts & tax teams and would be required to be in the office 5 days a week.
Why Menzies?
At Menzies, Our Culture Is Our Cornerstone. We blend technical excellence with genuine care for our people and clients. With 700 colleagues in the UK, we have built a culture based on shared values and mutual respect.
Key responsibilities
Here’s what you’ll be doing:
- General business support to the office teams as required, including greeting clients and visitors warmly and professionally and offering help immediately.
- Signing in visitors, supplying visitor badges, and monitoring the visitor logbook.
- Notifying appropriate individuals of visitor arrivals.
- Taking and directing calls or referring inquiries.
- Completing administrative tasks such as filing, delivering and accepting mail, and assisting with daily banking.
- Keeping meeting rooms tidy and stocked with basic office stationery.
- Setting up meeting facilities (e.g., video conference).
- Arranging catering for meetings and daily office use.
- Maintaining front door security and reporting any suspicious activity.
- General site property management, liaising with external contractors (including cleaners), managing property agents and equipment maintenance.
- Car park management/booking of car parking spaces.
- Maintaining archive storage records, handling record destruction when statutory limits are met.
- Working with various teams and assisting with events (e.g., breakfast seminars).
- Client correspondence including telephone and video calls, letters and emails.
- Maintaining the CCH database, updating record changes, setting up new records, and running reports to ensure records are up to date and aligned with firm policies.
- Processing anti-money laundering and client engagement/disengagement tasks.
- Monthly billing procedures including drafting bills.
- Supporting the bank audit letter process.
- Assisting with the preparation of proposals.
Note: This is an indicative list of tasks and responsibilities and is not exhaustive.
Skills, Knowledge and Expertise
The successful candidate will have GCSEs in English and Maths or equivalent work experience.
Required Skills & Experience
- Strong administration skills
- Effective time management
- Friendly and engaging
- Strong IT skills including MS Office
- Telephone skills
- Video conferencing skills
- Verbal communication
- Excellent time management skills
- Client/customer focus
- Organisational skills
- Ability to handle pressure
- Reliable and flexible
- Developing relationships: projects confidence and competence to all stakeholders and suppliers both in person and on the telephone
- Delivering quality results: produces accurate work in a timely manner
- Personal effectiveness: organises self to meet deadlines and provides regular updates; proactive and solutions-oriented
- Previous experience at a similar-sized organisation or hospitality/retail/customer service background is preferred but not required
May on very rare occasions be asked to travel to other UK offices to provide cover.
Benefits
At Menzies, we know that success starts with our people. That’s why we offer:
- Career development: learning opportunities and career coaching to help you achieve your goals
- Competitive benefits: private medical cover, pension matching, and enhanced parental leave
- Flexibility that works for you: agile working is embedded in our culture
- Perks that go beyond: volunteering days and wellbeing initiatives
For more about our benefits, please read here.
#J-18808-Ljbffr