Critical Facilities Manager - Data Centre Solutions - Slough
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Job Title: Critical Facilities Manager
Business Sector: Data Centre Solutions, Critical Environment
Location: Slough
Company profile: CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. CBRE Global Workplace Solutions Data Centre Solutions (DCS) is a leading provider of Critical Data Centre maintenance and support services in the built environment, working in partnership with some of the UK and Europe’s best‑known companies. We are currently hiring for the pivotal position of a Data Centre Operations Manager for a new customer in a busy campus within the Slough area. CBRE manages the maintenance of main UK Data Centre and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to ensure 100% uptime of engineering services to ensure there is zero impact to the client’s business operations.
Main purpose: To provide direction and leadership of the CBRE Building Team and contractors, for the effective management of the maintenance of premises, plant and equipment for the Data Centre. The candidate will be the client’s focal point for all works happening within the data centre and will therefore need a sound understanding of the engineering, contractual and compliance requirements associated within a hyperscale data centre.
Main Duties and Responsibilities
- Develop and manage the client relationship and ensure a high level of service, attending client meetings where required.
- Responsible for the Health and Safety of engineers, contractors and visitors to site.
- Work closely with the Contract Support Team to ensure that the service levels are maintained to a consistently high level.
- Ensure business policies and processes are effectively communicated and implemented within the contract.
- Ensure compliance with legislative, client and CBRE health, safety and environmental programmes.
- Provide effective solutions to development, training, and performance management.
- Provide technical support across a wide spectrum of services, to the CBRE team and client.
- Ensure service line KPIs are met and reported on a monthly basis.
- Provide leadership, ensuring that contractual commitments are met and exceeded.
- Ensure service delivery is in line with agreed SLAs.
- Prepare data for monthly operational reviews.
- Promote continuous improvement throughout the team.
- Provide solutions and associated quotations for small project works.
- Identify potential business opportunities across the Data Centre.
- Ownership for engineering activities within the Data Centre.
- Responsible for ensuring maintenance regimes are planned and implemented.
- Responsible for ensuring statutory and CBRE required logs are kept up to date and correct.
- Oversee PPM Reactive and Corrective planning and execution for site.
- Disciplinary and conflict management.
- Promotion of health and safety and strong team cultures.
- Form part of the escalation chain for any unforeseen incidents and site issues, in and out of hours – providing technical support and leadership.
- Undertake other tasks, as required by the Technical Manager, in accordance with experience and competencies.
Key Accountabilities & Deliverables
- 100% statutory compliance across all relevant service lines.
- Work closely with Contract Support & Engineering Supervisor to ensure there are no gaps in service delivery.
- Manage service line tracker documents to ensure actions are closed in a timely and cost‑effective manner.
- No statutory compliance PPMs are missed as a result of CBRE planning.
- Produce monthly reports in‑line with contract governance scorecard requirements.
- Manage CMMS system.
- Responsible for the fast and effective procurement of materials and services. Full ownership of P&L, Debt and WIP.
- Responsible for ensuring engineers have the correct onboarding, tools, PPE.
- Responsible for ensuring appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
- Internal audits of QHSE, compliance, technical literature.
- Responsible for ensuring QHSE bulletins, safety talks and updates are delivered and implemented.
- Accountable for auditing logbooks for site.
- Lead cultural change on a daily basis, through being an effective role model for safe working practices, compliance, quality standards and best practice methods.
- Positive contribution to the “team” effort, with a “can do” attitude and raising of standards.
Selection Criteria
- Strong data centre engineering background required.
- Financial experience preferred.
- Compliance experience required.
- Strong customer focus, promotes team spirit, boosts morale and who subscribes to the company RISE values.
- Self‑motivated, reliable, and professional, attention to detail.
- Strong communication skills.
- Competent working knowledge of Microsoft packages (e.g. Excel, Word).
- A career showing strong personal development is preferred.
- Management / supervisory experience essential.
- Delivery of wider facilities management preferred alongside engineering (soft services).
- Critical works knowledge and planning essential.
- Engineering qualification within a relevant subject (M&E) essential.
Equal Opportunities: We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Engineering and General Business
Industries: Professional Services
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