About The Role
Location: Field Based/ Flexible
Reports To: Site based Team Leader/s
Direct Reports: Security Manager
Primary Purpose
- Create a secure environment, in which our customers, their employees and visitors are able to thrive.
- Provide cover at short notice for officers sickness and holiday cover.
- Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards.
- Follow Assignment Instructions, Risk Assessments and customer policy at all times.
- Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate.
Key Responsibilities
- Ensure that colleagues, customers and the public have a positive experience when engaging with Security.
- Complete planned rota and agreed shifts to provide security cover to meet customer needs.
- Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms.
- Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting.
- Secure the property of customers, employees and visitors secure at all times.
- Prevent unauthorised access to site, whether by a person, vehicle or object.
- Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions.
- Deliver excellent customer service at all times.
- Engage with training & development activity provided, ensuring you have the skills to complete your tasks.
About You
Experience / Skills / Qualifications
- 5 Years’ experience in the security industry (Desirable).
- Full UK driving license
- SIA license – Security Guard/ DS
- SIA license – CCTV (Depending on site)
- IT Systems (User Level)
- L3 in First Aid (Desirable)
Key Behaviors
- Emotional maturity
- Self-Confidence and ability to respond in dynamic and unpredictable situations
- Excellent Communication in all directions (verbal and written)
- Punctual, reliable and well presented.
- Work collaboratively with colleagues and customers
- Role model security professionalism, ethics and personal integrity
- Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)
About Us
What do you get from us?
- Assistance Programme through Health Assured – Physical, mental, and financial health support for all our colleagues through our ehub and phone.
- Grocery Aid – Emotional, practical and financial support, through counselling, advice, and grants.
- Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
- Perkbox – Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips.
- Free uniform
- All the training and tools you need to do your job
A little about us:
- A privately owned, professionally run business. Operating for over 60 years.
- Employing over 2,400 colleagues across over 1800 sites nationwide
- Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover
- Our services include Cleaning, Security, Specialist, and FM services
- Passionate about delivering a personable and reliable service
- We work within multiple industries and they will probably be brands you know and love. If you’d be interested in coming on board then we look forward to hearing from you!
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