The Role:
As Technical Service Engineer you will be part of our technical service team, providing technical support to local customers and developing your professional career in a highly professional environment with innovative equipment.
This is a field-based role covering customers around the Chester/Manchester/Warrington area.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers’ site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Full UK Driving License
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential
What we offer:
- Company car
- Performance based yearly merit increase
- Growth opportunities & international environment
You’ll only be the right candidate if you are aligned to our values and culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
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