Care Quality & Compliance Manager

Ringstead Healthcare is a leading provider of high-quality home care services, dedicated to supporting individuals to live independently and comfortably in their own homes. We are committed to delivering compassionate and personalized care to our clients, ensuring their well-being and enhancing their quality of life. We are looking for a dedicated and experienced Care Quality & Compliance Manager to join our dynamic team.

• We are looking for a highly organised, meticulous and tenacious individual with extensive experience in quality compliance in adult social care, specifically in home care settings.
  
• This person will undertake regular comprehensive reviews of care documentation and all quality and compliance elements for our service, ensuring that things are done, done to a high standard and done on time.
  
• Systems are in place, but they need to be more robust and consistent. This person will work with the Registered Manager Care Coordinators and Senior Carers Home to develop our quality assurance systems and then be one of the gatekeepers to ensure that these systems are followed.
  
• The core function of this role is to develop and support the whole team to attain ‘Good’ ratings in CQC inspections and where possible, support to strive towards ‘Outstanding’.
  This person will be a key member of the Support Office team and will always be expected to share their insight on how we can continually improve as a care provider.
  
• The role will be primarily based at the office with chances to work from home once a system is in place and functioning well.

Key Responsibilities

• Develop robust quality assurance systems and then be the gatekeeper to ensure that these systems are followed.
• Should include development of the weekly reporting Registered Manager/s are required to undertake as well as development of a Quality Assurance Framework (QAF).
• Keep up to date with care sector trends and changing rules and regulations and regularly communicate helpful information to managers and the wider team.
• Always be on the lookout for examples of great work that can be shared with the team to help develop a strong senior team within the service.
• Undertake ad hoc projects to drive improvement within the business, supporting ‘Requires Improvement’ areas to ‘Good’ and encouraging and coaching ‘Good’ areas to look for ways to achieve ‘Outstanding’.
• Deliver ad hoc training in your areas of expertise.

Oversight of electronic systems

• Oversee electronic systems that are central to good quality care compliance, specifically:
• Access care planning
• Access People Planning
• Access Policies and Procedures
• Access Learning
• Access Care Compliance
• Become the in-house superuser on our preferred electronic care planning and EMAR system, enabling you to ensure our service is using the systems to true potential and as efficiently as possible.

Compliance

• Undertake compliance checks for the service in line with the CQC methodology, producing a proposed list of actions. These checks would complement a corresponding audit done by another person, meaning the service receives a monthly/quarterly ‘CQC-style’ audit.
• Review any such reports undertaken on the service by others.
• Undertake ad hoc focused thematic audits of the service depending on the needs of the service and known CQC focusses on any given time.
• Regularly review service’s Continuous Improvement Plans with the Registered Manager to ensure that appropriate actions are being taken to address areas of concern that have been raised.
• Additional checks may be required to support with various focus areas e.g. audits/supervisions/training etc. especially when the service is due an inspection from CQC.

Reporting

Produce a quality assurance oversight RAG rated report for the Managing Director each month. This report should clearly demonstrate service’s level of compliance against our systems and act as an early warning sign that additional support/early intervention may be required in the service.

Meetings

• Chair a monthly quality meeting with the managers to discuss compliance themes, areas for improvement and areas of excellence across the service.
• Undertake routine quality calls with care coordinators and senior carer to discuss:
• Any arising queries about admissions or care plan reviews
• Any arising queries or ways in which things can be improved relating to all the areas being overseen listed below
• Review of actions stemming from the last Compliance check/CQC inspection
• Training needs identified

Monthly quality assurance oversight

• To maintain oversight on important service level quality assurance activities to ensure that they are a) done b) done to a high standard and c) done on time e.g.
• Complaints/comments response time analysis
• Statutory notifications, including safeguarding referrals
• Audits – care plans, medications, infection control (ensuring actions have been taken since last audit to demonstrate continual improvement)
• Ensuring the correct professional referrals/escalations have been made
• Use of the system – e.g. are they logging additional notes properly, using the system to log accidents etc.
• Training matrix – review that training is being undertaken as required
• Care plan reviews – oversee that once-a-month care plan reviews are happening (with all care plan elements, including risk assessment are reviewed)
• Maintain a list of ‘high risk’ service users to enable effective remote monitoring of these individuals.
• Weekly care plan oversight
• All new care plans to be reviewed after seven days to ensure each person has:
• A full care plan, with all relevant risk assessments in place
• The care plan contains no inconsistencies
• The care plan is person centred with sufficient information to allow the team to provide the right care for this person
• All risks identified have the appropriate mitigations in place, e.g. air mattress, bedrails, high/low bed etc.
• All the appropriate referrals have been made

Daily oversight

• Maintain oversight of all notifiable incidents to ensure that correct reporting has taken place.
• Maintain oversight over the medication systems and liaise with the care coordinator over medication errors to ensure that the correct follow up steps have been taken to protect service users.
• The duties and responsibilities outlined above do not represent a full list of tasks the post holder may be expected to perform.

Person Specification

• Highly organised, committed and meticulous in nature.
• A passion for seeing things done properly and an eagerness to delve into the detail to ensure this is the case.
• A tenacious approach to make sure things do get done properly combined with understanding for the pressures that care home management can be under.
• A passion for high quality care and care compliance.
• A desire to provide excellent customer service and to be highly supportive of our Homes.
• A genuinely helpful person who is flexible and happy to take on any task to support the department and the wider company.
• Willing to travel as required (although this is primarily an office based/‘working from home’ role).
• Able to work independently (but of course also a team player).
• Suitability to work with vulnerable adults when visits is required. The successful candidate will be required to pass an enhanced DBS check. Candidates will be asked at interview if they have any convictions that need to bed disclosed as part of the DBS clearing process.

Requirements

• NVQ Level 5 in Health and Social Care and above is desirable.
• Experience as a care manager is essential
• Must be a confident computer user, including on Excel, Word, Outlook
• Must be a quicker learner, and interested in learning new things e.g. care planning systems
• Opportunities for career development and training
• Supportive and friendly working environment
• Company pension scheme
• Employee assistance program

How to Apply:

If you are passionate about making a difference in people’s lives and have the skills and experience, we are looking for, we would love to hear from you. Please click the link: Recruit

Ringstead Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr