About the job Student Experience Officer
MacGregor Recruitment are recruiting for an experienced Receptionist / Administrator to join a leading learning and training provider based in central Birmingham as a Student Experience Officer.
Please note that this role is offered as a 15 month fixed term maternity cover role starting in May 2023.
The hours of work are usually 08.30-17.00 Monday to Friday (37.5 hours per week), however some flexibility is required to occasionally cover tests held on the weekends.
The role:
- To provide a welcoming presence at the front desk, welcoming and meeting students
- Provide accurate information to students, resolve queries and respond to enquiries
- Ensure all administrative tasks within the remit of Student Experience are completed efficiently such as generating class lists & updating student databases for example
- Set up rooms, and ensure that the offices and break-out areas are presentable
- Report and follow up on any building related issues, liaising with contractors as required
- Maintain effective working relationships with building security and management teams
- Help invigilate tests being held, help with passwords and logging on etc!
Skills & Experience:
- Experience working in a customer focused environment
- Excellent people skills, with a helpful, personable and proactive approach
- Excellent communication skills face to-face, telephone and written
- Experience in solving challenges at short notice
- Able to commit to fulfil the 15 month maternity cover contract
Package:
- Anticipated 15 month fixed term role with an annual salary of £21,255
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on training courses for you and your family
- Private medical, income protection, pension and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Please note: This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
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