Tesco Shift Leader - Nights - Castle Douglas
£14.76 an hour, increasing to £15.97 for stores inside the M25. For hours worked between midnight and 6 am you receive an additional night premium of £2.35 per hour. Additional payments may apply.
Minimum guaranteed hours are 16 per week, with the option to work as few as 12 hours.
Availability windows:
- Sun: 22:00–07:00
- Thu: 22:00–07:00
- Fri: 22:00–07:00
- Sat: 22:00–07:00
Responsibilities
- Work in a fast‑paced retail environment.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping them leave the store with what they came for.
- Look for ways to improve service, including coaching colleagues and giving feedback to the team.
- Guide and support colleagues in‑store, ensuring a safe place to work and shop.
- Maintain an understanding of store performance and assist managers in delivering actions to improve operations.
- Lead from the front, setting a great example for colleagues.
- Coordinate the store team to deliver an easy, fuss‑free shopping experience.
- Support colleagues, ensuring they hit daily priorities and take regular breaks.
- Open and close the store, completing duty cover and ensuring all decisions are right for safety.
- Serve as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
- Keep the store clean, tidy, and well‑presented.
- Support managers to coordinate seasonal, community and charity events.
- Contribute to a great team atmosphere that is inclusive of everyone.
- Provide great customer service by listening and putting them first.
- Keep the team well‑informed and up to speed on communications, changes and updates.
- Stay knowledgeable about store performance and look for ways to improve and simplify operations.
- Coordinate store improvements and remove obstacles that hinder service.
- Follow health and safety routines and procedures, ensuring colleagues do the same.
- Recognise and celebrate colleagues providing great service.
Required Skills and Qualities
- Strong customer‑service focus, ensuring every customer’s needs are met.
- Build strong, long‑lasting relationships with colleagues to create a positive, inclusive team atmosphere.
- Clear communicator using a variety of methods to keep the team well‑informed.
- Comfortable taking the lead and overseeing the store in the absence of a manager.
- Good decision‑maker, flexible, and able to handle change, ensuring everything we do is right for customers and colleagues.
- Motivating ability to inspire the team to deliver beyond expectations.
- Curiosity and a constant lookout for ideas and opportunities to serve customers, communities, and the planet better.
Benefits and Working Environment
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- 10% off and 15% during payday weekends; save up to £2,000 a year with the Colleague Clubcard.
- Access to free wellbeing services.
- Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5 %.
- Discounts, shares, cycle‑to‑work schemes and other tailored benefits.
- Uniform provided with policies to support all life moments.
- Access to colleague networks for a space to connect across backgrounds.
Diversity and Inclusion
Our vision at Tesco is to become every customer’s favourite way to shop. Diversity, equity and inclusion mean that whoever you are, we want you to feel represented and be yourself at work.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Only individuals who have passed the school leavers age will be recruited. We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beer, wine, spirits, counters, bakery, or driving roles.
For more information about us please visit www.tescoplc.com.
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