Overview
HR & Operations Administrator role at Eradigm Consulting. Responsible to: HR Manager/Operations Lead.
Job Purpose: Ensuring the day to day running of the Eradigm office, supporting all administrative office management duties and general administration across companywide operations. Supporting Operations and HR. General administrative support for the wider Eradigm team.
Role & Responsibilities
Operations
Office management:
- Act as a visible point of contact within the office, supporting the wider Eradigm team and ensuring a well-maintained workspace.
- Maintain and manage the company’s asset register, including tracking and updating the database of all company-issued devices.
- Order and manage office supplies, stationery, and monthly refreshments.
- Support onboarding and offboarding processes through our HR platform, including device issuance/collection and completing relevant checklists.
- Collaborate with the IT team and external providers to configure and maintain devices.
- Assist in supporting the remote and hybrid working model by managing device changes and raising queries related to non-functional company equipment.
- Help the Operations Lead in coordinating internal events (e.g., Fireside Chats, Momentum Meets).
- Support BU Heads and Partners in scheduling internal meetings and taking meeting minutes when required.
Systems Administration:
- Assist the Operations Lead with Kantata (formerly Mavenlink) administration, including data entry checks and quality audits.
- Monitor weekly timesheet submissions, following up with consultants and project managers as needed.
- Promote best practices and coach team members on internal processes to encourage consistency and compliance.
- Track and report office utilization metrics on a monthly basis.
- Monitor consultant overtime and TOIL (time off in lieu) balances.
- Report on monthly mobile phone usage.
- Support asset requests across the team (e.g., mobile phones, portable screens).
- Conduct research into new tools and operational improvements.
- Assist with compliance audits and internal policy reviews.
- In partnership with the Operations Lead, help to shape and drive the HR agenda to meet the current needs of the business, whilst being forward-focused.
HR
Support & Administration
- Support internal projects and initiatives to maintain and improve the level of employee productivity, efficiency and engagement.
- Support HR Manager in implementing effective performance management process.
- Supporting the Engagement Calendar effectively and help organise awareness days.
- Participate in the DE&I initiatives, offering advice (supported by HR Manager) and organizing events.
- Lead and support the onboarding experience for starters: obtain references, required legal documents, maintain record keeping.
- Lead and support the off-boarding experience with HR&Ops.
- Contribute to and maintain the employee handbook, policies and procedures to ensure compliance and reflect company culture.
- Assist with general HR policy queries from line managers.
- Using, improving and owning the user experience and supporting the use of Employment Hero software.
- In partnership with the HR Manager, help shape and drive the HR agenda to meet the current needs of the business, whilst being forward-focused.
- Build and implement all yearly trainings (including the official L&D Plan, Onboarding, Legal) supported by HR Manager.
Recruitment
- Support the hiring activities: sifting, shortlisting, organizing interviews, communication with candidates and managers, producing documentation.
- Participate in first interviews, assessing candidates and communicating decisions.
- Tracking and reporting recruiting metrics.
- Support building a network with top universities to promote the brand with key institutions.
- Support the company Masterclass and external training workshops and Eradigm Centre of Excellence, and handle all admin tasks.
- Participate in monitoring and reporting on all hiring activities – weekly brief in the focus meeting.
HR, Ops & General Administration
- Providing high level general administrative support to all internal teams and the Core Services Team.
- Supporting the HR Manager and Operations Lead with various tasks given.
- Supporting both HR Manager and Operations Lead with bi-annual policy reviews.
- Creating surveys and sourcing feedback from Eradigm employees.
Note: The duties and responsibilities highlighted in this job description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post.
Qualifications & Experience
- Degree or studying towards HR, Management or business-related fields would be desirable.
- Familiarity with HR, Operations and/or recruitment processes would be desirable.
- Excellent organization and communication skills.
- Ability to work autonomously and remain calm under pressure.
- Keen to develop, receptive to feedback, adaptable and always have a positive attitude.
Seniority level
Employment type
Job function
- Human Resources
- Industries: Business Consulting and Services
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