Base Pay Range
Direct message the job poster from Principle
- Location: London or Surrey office
- Employment Type: 12 month contract (strong chance of extension or perm)
We're looking for a Senior Engagement Manager to lead complex ServiceNow delivery projects end-to-end - on time, on budget, and with maximum customer value.
You’ll be the driving force behind governance, delivery excellence, and stakeholder alignment, ensuring that every engagement delivers the outcomes our customers expect.
What You’ll Do
- Lead Project Delivery: Own and drive large-scale ServiceNow engagements, often in partnership with leading service providers.
- Governance & Control: Manage scope, budgets, timelines, risks, resourcing, reporting, and financials from start to finish.
- Stakeholder Partnership: Collaborate with Sales, partners, and customer teams to understand business goals, challenges, and desired outcomes.
- Methodology Expertise: Apply ServiceNow’s NowCreate methodology and best practices to ensure delivery success and long-term customer adoption.
- Team Leadership: Assemble and lead multi-disciplinary delivery teams, ensuring clarity of tasks and accountability for results.
- Problem‑Solving: Identify deviations from plan, propose corrective actions, and drive resolution.
- Mentorship: Guide partner or internal team members to ensure delivery quality and knowledge transfer.
What You’ll Bring
- Proven ServiceNow Delivery Experience:
- Track record leading multiple end-to-end ServiceNow implementations.
- Solid understanding of the platform’s workflows and capabilities.
- Professional Services Background:
- 8+ years in delivery leadership roles (Engagement Manager, Technical Project Manager, or equivalent).
- Business Transformation Expertise:
- Experience managing workflow and process transformation projects.
- Strong communication, negotiation, and relationship management skills.
- Delivery Discipline:
- Skilled at managing budgets, risks, and dependencies in complex programmes.
How to Apply
If you’re a ServiceNow delivery leader ready to take on complex challenges and deliver real business outcomes, apply now with your CV and we’ll be in touch.
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