Senior Engagement Project Manager – Global SaaS

Base Pay Range

Direct message the job poster from Principle

• Location: London or Surrey office
• Employment Type: 12 month contract (strong chance of extension or perm)

We’re looking for a Senior Engagement Manager to lead complex ServiceNow delivery projects end-to-end – on time, on budget, and with maximum customer value.

You’ll be the driving force behind governance, delivery excellence, and stakeholder alignment, ensuring that every engagement delivers the outcomes our customers expect.

What You’ll Do

• Lead Project Delivery: Own and drive large-scale ServiceNow engagements, often in partnership with leading service providers.
• Governance & Control: Manage scope, budgets, timelines, risks, resourcing, reporting, and financials from start to finish.
• Stakeholder Partnership: Collaborate with Sales, partners, and customer teams to understand business goals, challenges, and desired outcomes.
• Methodology Expertise: Apply ServiceNow’s NowCreate methodology and best practices to ensure delivery success and long-term customer adoption.
• Team Leadership: Assemble and lead multi-disciplinary delivery teams, ensuring clarity of tasks and accountability for results.
• Problem‑Solving: Identify deviations from plan, propose corrective actions, and drive resolution.
• Mentorship: Guide partner or internal team members to ensure delivery quality and knowledge transfer.

What You’ll Bring

• Proven ServiceNow Delivery Experience:
  • Track record leading multiple end-to-end ServiceNow implementations.
  • Solid understanding of the platform’s workflows and capabilities.
• Professional Services Background:
  • 8+ years in delivery leadership roles (Engagement Manager, Technical Project Manager, or equivalent).
• Business Transformation Expertise:
  • Experience managing workflow and process transformation projects.
• Strong communication, negotiation, and relationship management skills.
• Delivery Discipline:
  • Skilled at managing budgets, risks, and dependencies in complex programmes.

How to Apply

If you’re a ServiceNow delivery leader ready to take on complex challenges and deliver real business outcomes, apply now with your CV and we’ll be in touch.

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