AI Solutions, Client Delivery & Customer Success Associate

AI Solutions, Client Delivery & Customer Success Associate

Position: AI Solutions, Client Delivery & Customer Success Associate

Location: Manchester

About the Company:

We’re working with a fast-growing FinTech that’s transforming how financial services engage their customers, building secure, instant digital experiences and now embedding AI into those interactions. They’re helping banks, lenders, and fintechs deliver faster, smarter, more human client journeys.

The Role:

We’re looking for someone who loves solving problems, building things, and helping clients realise the value of AI.

You’ll work directly with our customers, understanding their needs, shaping AI-enabled solutions, and owning delivery from concept to success.

You’ll be hands-on: exploring client challenges, collaborating with product and tech teams, and getting into the details when needed.

It’s a mix of Customer Success, Solutions, and Delivery, ideal for someone who wants to grow fast and work at the frontier of AI in fintech.

What You’ll Do:

• Partner with clients to design and deliver AI-powered solutions.
• Run discovery sessions, map out workflows, and shape delivery plans.
• Drive adoption: Ensuring clients see measurable value and success.
• Coordinate internally across product, design, and engineering.
• Dive into technical or process challenges: Learn, fix, improve.
• Continuously feed insights back to improve how we build and deliver.

Who You Are:

• Ambitious and curious: You want to learn, grow, and make an impact.
• Client-focused: You care about outcomes, not just outputs.
• Excited by AI: You see its potential and want to help others use it well.
• Problem-solver: When something breaks, you lean in, not out.
• Flexible operator: You don’t get stuck in role boundaries; you just get things done.
• A background in Customer Success, Implementation, FinTech, or project delivery helps, but attitude, learning speed, and drive matter more than titles.

Package:

• £30K+ for early-career / graduate candidates
• £40–50K+ for experienced hires
• City Centre location in Manchester
• Benefits Package

Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Equal Opportunity Employer: We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.

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