We’re looking for a proactive, detail-oriented IT & SAP Business One Support member of staff to help keep our business systems running smoothly. You will be the first point of contact for day-to-day IT and SAP B1 queries, coordinating with our managed service providers and hosting partners, supporting end-users, whilst also assisting with reporting and change management. This is a hands‑on, learning‑focused role with clear progression into developing a wider and deeper understanding.
You will have previous experience of IT Support / Service Desk, plus a solid working knowledge of SAPB1 or equivalent ERP system, ideally in a support capacity.
1st Line functional support for SAPB1
- User provisioning: Onboarding/Offboarding. Assist with roles/authorizations, license assignments, and basic audit checks.
- User issues: login/access, document posting errors, printing, basic transactions
- General support: Run and distribute routine reports; assist with simple queries (SQL/HANA) and filters; maintain saved layouts.
1st Line functional support for IT
- User Issues: Help users with Outlook, Teams, OneDrive/SharePoint access, MFA enrolment, and common productivity issues.
- User provisioning: Onboarding/Offboarding. Assist with licensing assignments, hardware procurement and basic audit checks.
- General support: Supporting users with IT, telecoms guidance, hardware and ticket support.
- Support users in the physical office (Colchester) and also remote support to the global team where possible and practical.
Business Enablement
- Training & Onboarding Support (Create & deliver short/task focussed basics on SAPB1 & M365)
- Process Improvement: Identify recurring issues, propose small improvements, and help standardize best practices.
- Change Management: Help prepare release notes, communicate planned changes/outages, and gather feedback from stakeholders.
- Attending monthly review meetings with IT and SAPB1 service providers.
- Project support for SAPB1 and IT initiatives, including support in planning, execution, UAT and deployment and post live support.
- Willing to provide out-of-hour support from time to time to support our global team.
- Display behaviours which reflect Sekura Global Values.
- Carry out other duties as assigned.
Qualifications Include:
- 1+ years of IT Support / Service Desk / SAPB1 or equivalent ERP system
- Excellent Microsoft skills such as Excel, Word, PowerPoint, MS Teams.
- Basic understanding of ERP concepts (items, business partners, documents, ledgers, postings) with some exposure of ERP systems
- Structured problem-solving: (assess, reproduce, document, and elevate effectively)
- Attention to detail and disciplined follow-up on tickets and tasks.
- Keen interest and aptitude for technology & working knowledge of MS365 environment
- Strong communication skills and customer service mindset; able to explain technical topics in plain language.
- The ability to understand both business and technical issues and articulate appropriately
- Able to work independently and to work as part of a multi-cultural (virtual) team
- Educational qualifications that demonstrate excellence in English Language and Maths, both written and verbally.
- Demonstrate excellent team working skills and ability to work in a matrix environment.
- Authorization to work indefinitely in the UK without restriction or sponsorship
- Exposure to SAP Business One (User-level operations, layouts, or simple queries).
- Basic SQL/HANA query familiarity (Reading/editing filters, understanding joins).
- Strong experience with MS365 admin basics (Office Suite, MFA, Teams/SharePoint permissions).
- Understanding service desk workflows (incident, request, change).
- Awareness of data protection and access control principles.
Sekura Global is an expert provider of loss prevention solutions specialising in security tags. We partner with top retail customers to develop innovative, easy to use products that offer a high level of product protection and peace of mind. We have offices and warehouses in North America, the UK, Germany, and Australia, with our headquarters based in the UK. We pride ourselves on being responsive and nimble, taking a dynamic approach to combatting retail crime worldwide.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
Get in touch to explore career opportunities with Sekura, where you can be part of a dynamic team that is reshaping the retail security industry.
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