Company: Monograph
Location: London
Posted: April 11th, 2026
Europe
Full time
Remote
GTM
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world‑class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products.
Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
We are an equal opportunity employer and remote‑only company. At this time, we can only support hiring within EU time zones for this role.
Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner
Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes
Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams
Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross‑functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges
4+ years relevant work experience in a technical customer‑facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
Interesting and challenging work
Work‑life balance
Competitive salary and equity
Employee‑friendly equity terms (extended exercise)
Stipend to set up your home office
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co‑working space/desk at an office
Health, dental, and vision insurance (based on country requirements)
Regular team events and off‑sites
5 weeks of paid vacation
4 months of paid parental leave (or more based on country requirements)
A story about our mission: Read Me
How we work: Designing remote work at Linear
Our CEO and co‑founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth
Make an Org Chart You Want to Ship — Advice from Linear on How Heirloom Tomatoes Should Inspire Team Design
Building our teams: Why and how we do work trials at Linear
A video series: Conversations on Quality
Read about our recent Series C Fundraise and Giving our team liquidity