Director, Customer Success – AI Retail Media AdTech SaaS
Exciting opportunity to join a hyper‑growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. Own key enterprise client relationships, drive measurable impact, and lead a high‑performing client success team.
The Company
- $80 million in VC funding
- 100% year‑on‑year growth for 5 years
- Clients include Apple, Amazon, Facebook
The Role
As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients.
- Build and grow relationships with Tier 1 enterprise clients, ensuring long‑term success
- Lead and mentor a client‑facing team, implementing best practices to deliver results
- Collaborate cross‑functionally with Product, Sales, and Solutions to drive adoption and innovation
- Shape account strategy and client development to maximize impact
Desired Skills & Experience
- Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
- Confident working with high‑value clients, utilising hands‑on expertise to guide account strategy and client development
- Exposure to other Marketplaces / Channels beneficial, but not essential
- Experience leading client‑facing teams desirable
For more information or to apply for this role, please email your CV to mhairi@gmrecruit.co.uk
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