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Contract type: Full Time (37.5 hours) – Permanent
Location: Stratford, Huddersfield – London Campus
Salary: up to £28,000 per annum
The Wellbeing & Engagement Officer’s role is to support students face‑to‑face and online. The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience. This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.
About the role
- Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements.
- Safeguard students in line with Study Group policy and procedure and act as a point of contact for any staff member who has a concern about the safety or wellbeing of a student.
- Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services.
- Support the creation of Support Plans for students and monitor engagement and effectiveness.
- Follow processes to support students under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown.
- Work closely with colleagues to identify and support students with additional needs due to health / SEND.
- Promote the importance of student Health Registration on the NHS system and assist students with registration and access to healthcare services as required.
- Plan and implement an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions and liaising with external agencies to engage students in health and wellbeing.
- Assist students with completing Mitigating Circumstances Forms and attend Mitigating Circumstances meetings.
- Support membership of the Student Staff Liaison Committee and regular meetings.
- Make check‑in calls with students on support or safety plans as appropriate.
- Ensure smooth running of the reception and other student‑facing environments, dealing with general student queries face‑to‑face, on the VLE, by email and phone, gathering information from other functional areas and communicating with the wider team.
- Organise and manage registration, arrivals, induction, enrichment activities and events and provide support and guidance to team members carrying out the activities.
- Release professional and timely information and reporting to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, and partner universities.
- Maintain effective relationship management with stakeholders including key University departments such as Student Support and Admissions.
- Engage with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
- Provide resources and support for other teams as required.
- Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
- Carry out any duties reasonably required by the Senior Leadership Team.
About you
- Bachelor’s degree or equivalent professional experience.
- Recognised Safeguarding Qualification (DSL/DSO).
- Proven experience of providing pastoral or welfare support to adult international students in a higher education setting.
- Experience of creating and delivering engaging wellbeing workshops or enrichment activities.
- Experience working in a regulated or compliance‑driven environment.
- Experience facilitating the ‘student voice’, including gathering and acting on feedback effectively.
- Can confidently communicate with students and colleagues face‑to‑face and in writing.
- Accurately maintains records, manages multiple tasks, and ensures processes such as support plans and check‑ins are completed thoroughly.
About us
Study Group is a leading international education provider dedicated to helping students worldwide. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Our Insendi platform delivers innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools.
We adopt a rolling recruitment process; please apply as soon as possible.
We are an equal opportunity employer committed to diversity and inclusion. Your information will be stored securely and confidentially.
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