Company: Response Informatics

Apply for the Major Incident Manager

Location: Greater London

Job Description:

This range is provided by Response Informatics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
Experience:
Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs.
Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS).
Extensive experience in managing high-stakes incidents in enterprise-level environments.
Technical Skills:
Deep understanding of integration architectures, middleware, APIs, and data synchronization tools.
Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS.
Familiarity with ITIL frameworks and incident management best practices.
Leadership Skills:
Strong ability to lead cross-functional teams and manage complex, high-pressure situations.
Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
Communication: Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
Analytical Mindset: Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.

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Posted: April 11th, 2026