We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with reporting and data entry.
Essential Job Functions
- Customer Support:
- Respond promptly to customer inquiries via the helpdesk system.
- Provide information and support to customers regarding Taster Validation Schemes.
- Ensure excellent customer satisfaction through effective communication and issue resolution.
- Systems Support:
- Handle systems-related requests and issues related to our browser-based system.
- Troubleshoot and resolve technical problems efficiently.
- Collaborate with the IT team to escalate and resolve complex issues.
- Scheme Assistance:
- Assist customers in navigating and using the browser-based system for scheme participation.
- Provide guidance on technical aspects of the schemes.
- Collaborate with internal teams to ensure seamless customer experience.
- Assist the sales team with reporting requirements.
- Help customers with entering data into the system.
- Address login issues and provide technical support related to the sales process.
Education, Experience & Personal Characteristics
- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in customer support.
- Strong organizational skills with a keen attention to detail.
- Basic IT troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Willingness to adapt to changing priorities and take on new responsibilities as needed.
- Second language proficiency is advantageous.
- Familiarity with ISO 9001:2008.
- Experience with Zendesk or other helpdesk systems.
Salary & Working Conditions
- Salary Negotiable
- 37.5 hours per week, Monday - Friday
- Hybrid-role - Mixture of Home-Working & Office-based at our Leatherhead office.
- Number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development.
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