Overview
Operations Projects/Business Analyst - Japanese speaking role - City of London based Foreign Bank (Experience working on specific Operations projects is required)
Martis Search are representing a City of London based International Foreign Bank to hire a permanent "Japanese speaking Operations Projects/Business Analyst" who has worked on specific Operations projects.
In brief our client is looked for an experienced Banking "Japanese speaking Operations Business Analyst - City of London based Foreign Bank”, who has a solid background working with specific Operations projects and has covered a broad range of related Operations projects.
The role reports into their Head of Operations in London. The purpose of the role is to work closely with Senior Operations Managers, with the view to support and enhance BAU by understanding internal Policy & Procedure (P&P), identifying the pain points, troubleshooting settlement issues, analysing data, recommending solutions and updates to workflows. Prepare reports, management information packs and documentation.
The chosen incumbent must liaise with Head Office (HO) and other External/ Internal parties for optimizing processes, systems, workflow to drive measurable improvements in productivity, cost efficiency and overall performance.
Role responsibilities
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Analyse and support BAU
- Assist the Senior Manager (SM) to improve company's efficiency and effectiveness by understanding the internal P&P, identifying the pain point from OP team, analysing data, providing assistance, and recommending solutions. Assist SM to bridge the gap between strategic goals and daily operations, focusing on optimizing processes, systems, and workflows to drive measurable improvements in productivity, cost efficiency, and overall performance.
- Record the investigation and share with OP team as study session to level up the whole team’s understanding and problem-solving ability.
- During an incident, communicate with the in-charge team, OP managers and the related department (e.g., NBE, HO, Compliance etc.) and form the incident report within the Branch and to HO. If any improvement is agreed during the communication and requires workflow change, draft the P&P revision and RCSA change for OP supervisor and OP managers to confirm.
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Support OP projects
- For multiple OP projects, work together with OP managers, expats and the related team members to conduct investigation based on instruction from OP SM.
- Liaise with Head Office is necessary.
Requirements
- Document, and validate business requirements and user stories from stakeholders in Operations
- Process Analysis: Map existing trade settlement processes, identify gaps, and propose improvements to enhance efficiency and reduce risks.
- System Implementation: Support the implementation and integration of new settlements platforms and technologies
- Testing and Validation: Collaborate with the AD Department to develop test plans and support User Acceptance Testing (UAT) to ensure new Settlement systems and processes meet business needs.
- Risk and Issue Management: Identify and report risks, issues, and dependencies within the settlement process and project lifecycle.
- Stakeholder Management: Support SM Operations to collaborate with various departments (Business, IT/AD, Compliance, HO & Group Companies etc) and external vendors to ensure successful delivery of solutions.
- Knowledge Transfer: Create documentation and provide training to business users to facilitate the smooth transition of changes to day-to-day operations.
Project Management
- For assigned projects; track and evaluate the effectiveness of implemented solutions and making adjustments as needed and report to OP SM.
- For projects/tasks (TPRM, System upgrades etc.), liaise with the other Departments and OP team staff and monitor the performance based on the SM’s instruction.
General Tasks
- Independent Approval of Static Data (the SSI registration data etc.)
- Preparation of Mi Reports (SIBS reporting, Monthly Statistics, HO reports, Outsource Performance to NBE, Incident & settlement performance monitoring)
- Incident & Error Investigation & Reporting
- Tracking of Audit Findings
- Analysis of New Systems, Products & Services
- Change Management
The role is a mix of hybrid working-from-home and in the office, but for the initial 1-month of the contract, you will be required to be in the office x 5-days per week to receive full training and onboarding etc.
Systems
Some experiences or knowledge on OPICS, SWIFT, EasyWay and LoanIQ are ideal but not essential.
IT Skills
(Preferable) familiar with advanced Excel, or VBA skills.
£70,000 k pa - £83,000 k pa, plus bonus, a very good pension, private healthcare, lunch vouchers and other related benefits
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