Overview
Join to apply for the Workshop Engineer role at CDW UK.
CDW is a leading provider of information technology solutions to business, government, education and healthcare customers. CDW is a Fortune 500 company with a global presence and a focus on making amazing happen through teamwork and continuous improvement.
Job Summary
The CDW Workshop Engineer, reporting to the Workshop Supervisor or Senior Engineer, will be required to fault find and repair a variety of customer and company IT equipment including PCs, laptop, printer and point of sale systems.
Key responsibilities
- Be able to follow procedures and adhere to safety and ESD precautions at all times.
- Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job.
- Show ability to work quickly and soundly with minimal supervision.
- Display role model behaviour at all times.
- Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks.
- Ensure all individual work is completed to the required standard and procedures have been followed at all times.
- Ensure all paper work and system entries are completed accurately and correctly.
- Be able to organise and manage individual workloads and time effectively.
- Liaising with the Workshop Senior Engineer to define priorities, objectives and strategy.
- Maintain, and improve, skills in appropriate technologies through training and personal development.
- Ensure that customers receive the highest level of quality.
- Perform any additional duties assigned by management.
- It may be necessary on occasion for this individual to work beyond their regularly scheduled shift.
- Demonstrated ability to self-learn.
- To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way.
- To always look for improvement ideas to help the productivity and efficiency of the department.
Qualifications, Skills & Experience
- PC, laptop and printer hardware repair experience.
- Experience in fault finding and repairing of point of sale equipment.
- Previous experience within a workshop environment is essential.
- Proven analytical skills and the ability to solve problems and feedback to others and ability to share knowledge with others to aid team development.
- Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team.
- Ability to show flexibility to help the changing needs of the department.
- Be an excellent communicator with an eye for detail.
- Be able to work effectively in a high pressure team environment.
- Show enthusiasm for your work and for coaching and mentoring.
- Be motivated and able to maintain required workload with minimal supervision.
- 3 years hardware break fix experience (desirable).
- Experience repairing and fault finding J2, Aures and Geller tills.
- HP, Lenovo, and other hardware accreditations as applicable.
- CompTIA A+ certification (desirable).
- Excellent organisational and communication skills.
- Must be flexible and willing to work extra hours during peak periods to ensure SLAs are adhered to.
- Motivational with the ability to get the best from the team even during high-volume periods.
- Professional, honest and hardworking.
- Self-motivated and proactive with excellent attention to detail.
- Proven reliability, responsibility and a solid work ethic.
- Good interpersonal skills with the ability to liaise with personnel at all levels and adapt style accordingly.
- Capable of multi-tasking, efficiently managing time and resources.
- Ability to work to challenging deadlines and show a desire for continuous development of self, team and department.
- A receptive, approachable individual who can provide and receive feedback effectively.
- Proactive problem solving at root cause with a can-do attitude.
- Multi-functional team player with experience in general team work.
- Good understanding of CDW as a business and its goals.
We make technology work so people can do great things.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status or any other basis prohibited by state and local law.
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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