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Senior Infrastructure Recruitment Consultant at E-Frontiers Ltd
Key Responsibilities
- Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
- Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
- Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
- Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
- Troubleshoot and resolve hardware, software, and network‑related issues on Windows client/server systems.
- Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
- Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
- Maintain accurate documentation for incidents, processes, and configuration changes.
- Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
- Participate in internal audits, system reviews, and ongoing service improvement initiatives.
Required Skills and Experience
- Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
- Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
- Experience with Manage Engine, WSUS, and automated software deployment.
- Basic PowerShell scripting for user and system administration.
- Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
- Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
- Understanding of ITIL service management processes and ticketing systems.
- Understanding of AGILE work methodology.
- Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments.
- A proactive and customer‑oriented approach to technical problem solving.
Additional Information
- Seniority level: Mid‑Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Desktop Computing Software Products
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