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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Franklin Fitch
Recruitment Consultant at Franklin Fitch
Location: Coventry – Fully Onsite
Responsibilities:
You will be working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support and working on improvement and implementation projects. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.
- Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
- Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
- On-Site Support: Travel to customer sites as required for planned meetings or project work.
- Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments.
- Project Work: Complete small projects, including researching and testing new products and technologies.
- Benefits: Life Assurance, Health Insurance, Paid certifications and development opportunities, Progression opportunities, 25 days holiday.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Sign in to set job alerts for “Support Engineer” roles.
Locations recently posted: West Midlands, Leicester, Coventry, Desford, Bromsgrove, Warwick, Walsall, Rugby, Birmingham.
#J-18808-Ljbffr”, “datePosted”: “2026-04-11”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Franklin Fitch”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__402731697__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=837” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Coventry” } } }Get AI-powered advice on this job and more exclusive features.
This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Franklin Fitch
Recruitment Consultant at Franklin Fitch
Location: Coventry – Fully Onsite
Responsibilities:
You will be working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support and working on improvement and implementation projects. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.
- Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
- Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
- On-Site Support: Travel to customer sites as required for planned meetings or project work.
- Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments.
- Project Work: Complete small projects, including researching and testing new products and technologies.
- Benefits: Life Assurance, Health Insurance, Paid certifications and development opportunities, Progression opportunities, 25 days holiday.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at Franklin Fitch by 2x.
Sign in to set job alerts for “Support Engineer” roles.
Locations recently posted: West Midlands, Leicester, Coventry, Desford, Bromsgrove, Warwick, Walsall, Rugby, Birmingham.
#J-18808-Ljbffr…