Role Summary
To manage the Service Department to effectively undertake all site service/maintenance work secured by the company. The prime purpose is to manage the department and staff to ensure that all service and small works contracts and allocated commissioning contracts are undertaken in a timely and cost-effective manner through to completion and where appropriate handover, all in accordance with the Company’s established ethos and values.
Job Responsibilities
- Manage day-to-day tasks within department
- Initiate and maintain effective planning system to ensure proper control of all key aspects of service management.
- Ensure that the Service Department carry’s out all service and small works contracts and allocated commissioning contracts in a timely and cost-efficient manner, through to completion and if appropriate handover.
- Ensure the effective training, supervision, and control of all members of the Service Department.
- Identifying small works opportunities and organising pricing, quotations for and securing orders from clients for such works and where appropriate for supervising and/or commissioning such works.
- Organising and being responsible for all necessary paperwork and reports
- Communications – To effectively communicate with others across the company to enable key duties to be handled in a timely and efficient manner.
- Prepared to be hands on when required to ensure client satisfaction.
Knowledge/Experience & Key Measurements required
- Relevant qualifications FIA/NSI/LPCB/C&G etc
- Excellent inter-personal communication and negotiation skills
- Able to work openly and co-operatively with others, both within immediate project teams and elsewhere
- Self-motivation and ability to organise own time effectively as well as to motivate and advise others to schedule their own workloads
- Good presentational skills; able to present complex ideas at the appropriate level to both technical and non-technical audiences
- Experience of managing multiple simultaneous activities and leading teams
- MUST have previous experience with systems, Fire/CCTV/Access Control, etc.
- Ability to Effective scheduling and execution of all site services work within agreed time frames and costs, all while maintaining our customer service ethos.
- Identifying opportunities on client sites for small works and/or for refurbishing existing risk areas or for planned new areas.
- On small works contracts organise pricing, quotations and securing orders
- The effective training, supervision and control of department members including Apprentice/Trainee Service Engineers.
- Trigger timely issuing of all “client” invoices.
- Ongoing recommendations as to how service department performance can be improved.
General
Experience within the service/maintenance industry, or/and Fire & Security systems. Possess a clear record with zero criminal convictions of any kind and meet with the requirements to pass a CRB / DBS check and the full screening process required in the security industry.
Salary 45-55k DOE plus commission scheme
Employee ownership model & profit share scheme
Pension scheme
28 days holiday (Including bank holidays) Extra day holiday added for every year of service.
Birthday given as an extra day off following probation, if on a week/workday.
Company vehicle, Laptop, and mobile phone
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