Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home‑office‑based position from the team member’s remote home office (all home office furniture and equipment will be provided).
Roles and Responsibilities
- First priority: Manage and support the Guest Services Team with the day-to-day operations.
- Maintain an over‑the‑top “customer‑centric” and “perfectionist” approach in all roles and responsibilities.
- Identify and monitor trends from an operations perspective and implement new strategies where needed to deliver the best possible service to our clients.
- Create, maintain, and deliver monthly guest services reports.
- Acknowledge and handle any escalation cases that are reported through until resolution.
- Identify areas for process improvement, develop buy‑in for ideas for all stakeholders, and implement those ideas that are collectively agreed upon.
- Second priority: Regularly update Oasis’s IssueTrak portal for any reported issues that in‑house guests have raised.
- Ensure that the Oasis internal portal (Metis) is up to date and accurate for all reservations.
- Cover the emergency out‑of‑hours telephone line, providing support for urgent cases when required.
Qualifications
- Guest Services experience is essential.
- Must present a positive and professional behaviour.
- Must have the ability to thrive in a fast‑paced environment and stay calm under pressure.
- Good MS Word and Excel skills.
- Excellent written and spoken English.
- Ability to communicate in a clear, concise, and kind manner, via email and phone.
- Must have a passion for guest happiness.
- Must be well‑organized and able to work within a fast‑paced environment.
Compensation
As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.
Contact
Please send resume to beckie@staywithoasis.com.
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