Company: Send
Location: London
Posted: April 11th, 2026
You’ll report to: Jo McGlynn, Portfolio Delivery Manager
Team: Delivery
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.
Salary Range: £85,000 - £95,000 per annum
Role Type: Full-time, Permanent
Start date: As soon as possible
As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our UK team with the addition of a Delivery Manager.
In this role, you’ll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across the UK. From project kick-off through to go-live and handover, you’ll coordinate cross-functional teams, track milestones, and ensure projects are delivered on time, on budget, and to a high standard.
You’ll work closely with our clients and internal stakeholders - including product, engineering, and customer success - to ensure alignment, manage expectations, and keep delivery on track. This role is ideal for someone who thrives in fast-paced, dynamic environments and enjoys solving complex delivery challenges.
If you're an experienced Delivery Manager or Project Manager with a background in SaaS, consulting, or enterprise software delivery - and you're excited about making an impact in a growing insurtech business - we’d love to hear from you.
We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks.
Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets.
We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models.
Our Story:
We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently – and so were we.
In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise.
By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions.
Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered.
In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a “Leader” by IDC, Celent, and Datos – a testament to our momentum and our customers’ success.
In 2025, we doubled in size and deepened our expertise in both the London Market and North America – becoming the only underwriting platform purpose-built to support multiple operating models.
But we're not finished. Insurers want orchestration, not siloed systems. That’s why we continue to invest in our platform and orchestration engine – helping our customers win better business, faster.
Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we’ve taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading software platform for agile insurers.
From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.
We are now preparing for our Series B round and are excited about the growth acceleration this will enable.
Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.
Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.
Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.
Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.
Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.
Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.
Our recruitment process for the Delivery Manager role consists of at least three stages:
Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes):
This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.
Stage 2 – Interview with Jo McGlynn, Portfolio Delivery Manager (45 minutes)
Stage 3 – Interview with Natasha Bond, Chief Customer Officer (30 minutes)
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