Application Support Analyst – Payments and Orchestration Services
Join Transaction Network Services (TNS) as an Application Support Analyst to provide technical application support and engineering for our new Payment Orchestration gateway platform.
Overview
TNS is seeking an experienced support analyst with strong technical knowledge of payments systems, AWS, and database technologies. This position involves day‑to‑day support, incident management, release coordination, and collaboration across teams.
Responsibilities
- Provide day‑to‑day support for the new Orchestration payment gateway on the AWS platform.
- Support and manage the production payments application gateway across multiple regions.
- Manage incident tickets as part of 3rd‑line support.
- Lead root‑cause analysis for major incidents.
- Plan and support release and change management activities.
- Contribute to the Problem Management process.
- Maintain application housekeeping and database tasks across MariaDB, Aurora, DynamoDB, and MySQL.
- Develop expertise on supported systems, applications, and services.
- Support security and crypto services in production.
- Create and update service documentation and work instructions.
- Assist in maintaining PCI DSS compliance.
- Participate in disaster recovery activities.
- Engage in 24/7 on‑call rota.
- Collaborate with cross‑functional teams and support peers.
- Provide training and knowledge transfer to 1st and 2nd‑line support teams.
Qualifications
Essential
- Several years of experience with Linux‑based systems.
- Proficient working within an AWS environment.
- Strong SQL administration and support skills.
- Ability to set up maintenance tasks and execute queries against tables.
- Excellent problem‑solving skills.
Desirable
- Experience with Docker or Kubernetes (Istio) on AWS.
- Supporting Java‑based applications.
- General payments experience and support of payment switches.
- Knowledge of the ITIL framework.
Candidate Requirements
- Team player who collaborates across teams.
- Fast learner and adaptable to change.
- Strong logical and technical problem‑solving skills.
- Willingness to learn in a demanding environment.
- Customer focused with proven customer service skills.
- High attention to detail.
We are an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Telecommunications
If you are passionate about technology, love personal growth, and want to contribute to a thriving payments business, we want to hear from you!
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