Overview
Site Reliability Engineer role at Tribal Group. Remote UK-based opportunity.
This is a full-time remote role focused on maintaining reliable, scalable, and high-performance SaaS services across cloud environments.
Role and responsibilities
- Design, build, and operate large-scale systems with emphasis on reliability, efficiency, and automation
- Maintain and improve production systems for availability, latency, and scalability
- Support application deployment and configuration to production environments
- Build or enhance automation tools (Ansible, scripts, utilities)
- Implement and manage observability tools (DataDog, New Relic, Azure Monitor)
- Analyze logs and metrics to identify trends and improve reliability
- Support incident response and perform root-cause analysis
- Collaborate with engineering and customer teams to deliver proactive, preventative support
- Participate in on-call rotations in line with Tribal’s On-Call Policy
This is a full-time, remote UK-based role, with occasional national travel for team collaboration or customer engagements.
What you’ll bring
- Strong experience with AWS (or Azure) environments
- Solid knowledge of Linux, Apache, and PHP in production contexts
- Familiarity with automation/configuration tools such as Ansible
- Experience with monitoring and logging platforms (DataDog, New Relic, Azure Monitor)
- Good understanding of database fundamentals (SQL Server / Oracle)
- Hands-on troubleshooting and problem-solving skills
- Customer-facing experience with incident or service management tools (RemedyForce, ServiceNow)
- Strong written and verbal communication skills, able to translate technical details clearly
Nice-to-have:
- Experience coding or scripting (Python, PowerShell, or Bash)
- Understanding of CI/CD pipelines (Azure DevOps or similar)
- ITIL Foundation or cloud certifications (AWS SysOps Administrator, AWS Solutions Architect)
About Tribal
Tribal is a leading EdTech company delivering software solutions to the global education market. We research, develop, and deliver products and services that support education institutions worldwide.
On-call, travel and diversity
Tribal operates an inclusive environment. We welcome applications from diverse backgrounds and do not discriminate based on protected characteristics.
Note to applicants
We welcome applications from individuals who already have the right to work in the UK. Tribal reserves the right to close an advertisement to applications ahead of the advertised closure date. Shortlisting may occur before the closing date.
Seniority & Employment type
- Seniority level: Mid-Senior level
- Employment type: Full-time
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