Senior Customer Feedback & Insights Lead

A leading financial services firm in the UK is seeking a Senior Customer Feedback Manager to champion the voice of customers and develop a comprehensive complaints strategy. This pivotal role involves monitoring regulatory changes, leading a talented team, and turning insights into actionable improvements. Candidates should have substantial experience in complaints management, a proven ability to deliver improvements through analysis, and the skills to work collaboratively at all levels. Competitive salary and benefits included.#J-18808-Ljbffr…