A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions.
The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations.
Senior Systems Engineer Main Responsibilities
- System Integration Projects: Conduct integration tasks for small-to-mid-sized projects (on-site/off-site), perform environment assessments and create site manuals, identify risks and mitigation strategies, transfer knowledge to service desk engineers, ensure all recommendations comply with customer IT policies, and lead and support engineers within the team.
- Service Desk Support: Provide 1st–3rd line technical support to customers, diagnose and resolve issues via phone, email, and ticketing systems, maintain support documentation (site manuals, asset lists, user guides), and act as escalation point for complex cases.
- System Maintenance Services: Maintain customer systems on-site and remotely, update licenses, run inventory, and maintain documentation, register manufacturer support services (e.g., Care Packs).
- Third-party & Customer Management: Manage vendor relationships and control service delivery, represent customers with third-party vendors, maintain strong customer relationships and ensure satisfaction.
- Pre-sales & Internal IT: Assist sales team in pre-sales activities and prepare proposals, support internal IT system planning and upgrades, maintain laboratory systems availability, security, and integrity.
- Leadership & Development: Mentor and assist junior staff, supervise engineers, ensuring IT goods are secure and well-managed, research new products and propose operational improvements.
Senior Systems Engineer Requirements
Essential: 3+ years’ hands-on experience with Cisco switches/routers and firewalls (design & implementation), strong LAN design and ISP coordination experience, multi-site VPN implementation experience, proficiency in network design documentation, Windows services: AD, DHCP, DNS, GPO, print queues, shared folders, server and storage knowledge in physical and virtual environments, business level of English and Japanese.
Desirable: Cisco CCNP certification, experience with VMware and Hyper-V, knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS).
Note: All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders.
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