Overview
Senior Services Manager at Home Group, based in Ravensthorpe, Mirfield & Batley, West Yorkshire. Permanent, Full Time (37.5 hpw). Salary £28,174 to £30,804 per annum. On call shift payment of £14.30 per session.
We can’t sponsor you due to certificate limits. We review this regularly. Home Group is committed to wellbeing and inclusivity and is proud to be ranked among the UK’s Top 10 Best Workplaces for Wellbeing.
Lead with purpose across Queen Street (7 beds), Calder House (6 beds) and Batley (Housing Management only - 8 beds). You’ll inspire teams, support residents to thrive, and work with colleagues who make you feel at home.
This role is about making a real difference and growing as a leader in a workplace that genuinely cares.
Responsibilities
- Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.
- Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.
- Oversee health and safety checks, risk assessments, and accurate service records.
- Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.
- Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.
- Use technology confidently for planning, training, record-keeping, and team collaboration.
You’ll go home every day knowing that you have helped change our customers’ lives for the better, here, working for one of the top ten Great Place to Work in the UK!
Qualifications
- Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.
- A deep understanding of customer circumstances and a passion for advocacy.
- Experience of managing supported or care environments; experience in housing management is desirable.
- Experience in people management, including managing multiple services and/or managers.
- A vehicle insured for business use (mileage reimbursed).
- Enhanced DBS check required (we pay for it).
Benefits
- 34 days leave, pro-rated (including bank holidays and a “me day”).
- Paid time off for volunteering.
- Matching pension contributions (up to 7%), with life assurance of 3x Basic Salary.
- Save up to £1140 yearly with our health cash plan (dental, optical, therapies).
- Career path with development and an excellent training package.
- Benefits and rewards including supermarket discounts and travel expenses.
Find out more: click APPLY NOW to see the Senior Client Services Manager job description, learn about us, and for help to apply. Roles may close early. If you need any adjustments to help you in the process, email recruitment@homegroup.org.uk.
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