ERP Application Support Specialist page is loaded
ERP Application Support Specialist
Apply locations Staverton, Gloucestershire time type Full time posted on Posted Yesterday job requisition id R4272
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a ERP Application Support Specialist to join our Group IT team where you'll provide day-to-day support for Syteline and Visual ERP systems, ensuring smooth operations, troubleshooting issues, and assisting end users.
This role will be based on-site at one of our Gloucestershire facilities.
Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
The Role:
The ERP Application Support Specialist will contribute to large-scale ERP projects and initiatives, such as system upgrades, new feature rollouts, and process optimisation, working closely with various teams to ensure ERP systems align with business processes and drive operational improvements.
Responsibilities:
- Day-to-Day Application Support:
- Monitor, troubleshoot, and resolve issues with Syteline and Visual ERP systems.
- Provide support to end users regarding ERP-related queries and technical issues.
- Analyse root causes of ERP problems, implement solutions, and prevent recurrence.
- Provide training to users on the ERP system as needed, ensuring effective usage and understanding of system functionalities.
- System Maintenance and Configuration:
- Support regular system updates, upgrades, and patches for Syteline and Visual ERP.
- Assist in configuring, customizing, and maintaining ERP workflows, modules, and reports.
- Collaborate with internal teams and third-party vendors to implement new features, enhancements, and integrations.
- Collaboration and Communication:
- Work closely with cross-functional teams (e.g., finance, supply chain, production) to ensure ERP systems meet business needs.
- Document and maintain standard operating procedures (SOPs) and troubleshooting guides.
- Communicate with stakeholders regarding system performance, outages, and fixes.
- Performance Monitoring and Reporting:
- Monitor system performance and recommend improvements to enhance efficiency.
- Assist in data migration, system audits, and ensure data integrity across all ERP systems.
- Generate and distribute periodic system performance and support metrics reports.
- Incident and Problem Management:
- Track, manage, and resolve ERP-related incidents and problems in a timely manner.
- Use issue-tracking tools to log and report issues and resolutions.
- Continuous Improvement:
- Participate in ERP system reviews and contribute to system enhancement planning.
- Recommend and implement system improvements, automation, and new tools to enhance ERP functionality.
- Project Support and Initiative Involvement:
- Participate in large-scale ERP projects, such as system upgrades, migrations, and implementations.
- Provide expertise and support in the design, testing, and deployment of new ERP features and system integrations.
- Collaborate with business stakeholders to understand project requirements and translate them into ERP solutions.
- Coordinate with project managers and cross-functional teams to ensure timely delivery of project milestones.
- Assist in the change management process, including user adoption and training during new project rollouts.
- Strategic Contributions:
- Act as a key resource in driving strategic ERP initiatives aimed at optimizing business processes and system performance.
- Contribute to the development and execution of long-term ERP strategies and roadmaps in line with organizational goals.
- Recommend process improvements and automation within ERP systems to enhance productivity and efficiency.
About you:
- Strong experience with ERP systems, specifically Syteline (Infor CloudSuite Industrial) and Visual ERP.
- Minimum 3 years of experience in ERP support or a similar technical role.
- Experience with large-scale ERP projects, such as upgrades, migrations, or major system enhancements.
- Experience working with business processes related to finance, manufacturing, inventory, sales, and supply chain management.
- Technical Skills:
- Proficiency in ERP system configuration, customization, and maintenance.
- Familiarity with SQL for querying databases and generating reports.
- Understanding of ERP integrations, data migration, and interface management.
- Knowledge of Windows Server environments and basic networking.
- Problem-Solving:
- Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Communication:
- Excellent written and verbal communication skills.
- Ability to interact with users of varying technical knowledge and explain technical concepts in a clear, understandable manner.
- Project Management:
- Experience in managing or supporting ERP-related projects, including planning, execution, and monitoring.
- Ability to manage multiple priorities and deadlines effectively.
- Familiarity with change management processes, including system upgrades and patches.
Desirable Skills and Experience:
- ERP Certifications:
- Certification in Syteline (Infor CloudSuite Industrial) or Visual ERP is a plus.
- Other ERP system certifications (e.g., SAP, Oracle) will be considered an advantage.
- Additional Technical Skills:
- Experience with Infor ION, Infor Birst, or other Infor-related tools.
- Knowledge of ERP system integrations with third-party applications or other enterprise systems.
- Soft Skills:
- Strong attention to detail, with the ability to prioritize tasks and manage time effectively.
- Ability to work independently and as part of a team.
- Business Process Knowledge:
- Experience in understanding and supporting manufacturing and supply chain processes.
- Familiarity with Lean Manufacturing principles or ERP-driven process improvement methodologies.
Benefits:
At Ontic, we care about your financial, physical, and mental wellness, so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.
Our benefits package highlights include:
- Up to 29 days annual leave plus Bank Holidays
- 10 hours paid volunteering time
- Annual goal share bonus scheme for all employees
- 24/7 Employee Assistance Program (EAP)
- Discounts and offers from a range of retailers
Best place to work:
We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:
- We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback
- 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic
No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our values:
Our values are intrinsic to everything we do:
- We share a common sense - we’re a global family of specialists with a shared passion for precision.
- We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
- We create the opportunity - we’re change-makers with a clear direction and can-do spirit.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
About Us
Ontic is a leading global aerospace OEM trusted by the world’s aerospace leaders. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow.
With capabilities spanning various aerospace sectors, our long-term, established investments with leading aviation OEMs enable them to divest their product lines to us, freeing them to focus on the future.
Whether a customer, partner, member of the community, or each other, our promise remains the same — we embrace the challenge to start where others stop. So, why not join us? Apply today and take off with Ontic.
We are more than the sum of our parts. Why not join Ontic today?
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