Eeze, Hammersmith, England, United Kingdom
IT Support Engineer (Chinese Speaking)
- Providing support to end users for IT incidents
- Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily.
- Providing hardware and software support and solutions to end users on desktop and laptop problems
- Providing support on all corporate platforms/applications during establishment and to end users after online
- Ensuring uptime of all desktop systems in line with any SLAs
- Providing regular progress reports to management
- Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner
- Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems
- Keeping asset management systems up to date at all times
- Providing network infrastructure and security establishment at corporate level/ in new working site
Qualifications
- BS degree in Information Technology, Computer Science or equivalent
- At least five years hands‑on technical support experience in Windows Server and VMware environment
- Candidates with less experience may consider the IT Officer position.
- Hands‑on experience in supporting VPN and remote desktop user in a corporate network environment
- Familiar with Microsoft Active Directory and Exchange
- Knowledge of Office 365, Microsoft 365 and Azure
- Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage
- Knowledge in Security Product, such as FortiGate, SonicWall and Firepower
We Offer
- Experience a dynamic and team‑oriented work environment.
- Opportunities for personal growth and learning.
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
- 26 days paid holiday per year, in addition to local public holidays.
- Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance.
- Team Building activities.
- Local discounts and more…!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Gambling Facilities and Casinos, Technology, Information and Media
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