IT Service Excellence Analyst

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Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Excellence Analyst on a contract basis to join their International Service team in their Infrastructure department.

The Role

This role is pivotal in ensuring compliance with regulatory requirements and industry standards, supporting operational readiness and driving continuous improvements across IT processes and Infrastructure. Working across IT teams globally, you will contribute heavily to audit readiness, process optimisation and automation initiatives.

The key components of the role will be:

• Pro-actively identify risks and vulnerabilities within IT Infrastructure Services and recommend improvements.
• Lead Operational Readiness projects
• Monitor and review procedures to ensure compliance with internal policies, regulations, and industry standards.
• Recommend and implement process improvements to enhance operational efficiency.

Experience

• Extensive experience in IT Service Management
• Strong knowledge of IT compliance, ITIL Frameworks, and operational readiness.
• Experience of process mapping and documentation.

Knowledge and experience of Jira, a familiarity with regulatory frameworks such as GDPR, ISO9001 / ISO27001, exposure to audit tools and hands on experience with Operational Readiness practices would all be ideal but not a must have.

On Offer

This is a day rate contract position (Inside ir35) signed off until the end of the year but had a high likelihood of extension. Based in Glasgow and will be a Hybrid set up with one or two days a week onsite.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, IT System Operations and Maintenance, and Technology, Information and Media

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