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Role Type and Location
- Remote role - this role requires you to be based full time in IRELAND or the UK.
Eligibility to work
- Unfortunately, we cannot offer Visa sponsorship for this full time IRISH/UK BASED role.
Hours:
- Standard Irish/UK business hours with occasional work outside these times, as needed.
About Diagnexia
Diagnexia is your global digital pathology department, an on-call network of expert subspecialty pathologists. With a focus on speed, compliance, ease, and expertise, we offer the fastest route from accessioning to report, striving to clear backlogs and reduce workloads.
Our aim is to leverage technology to transform the field of pathology, improving patient outcomes, and helping healthcare providers meet the evolving demands of the digital era.
Job Description:
- We are seeking a highly skilled Application Specialist with a focus on technical support and maintenance of healthcare integrations.
- This role will concentrate on technical support, troubleshooting and ongoing improvement of integration workflows rather than large-scale project architecture.
- You will be responsible for ensuring smooth data exchange across multiple healthcare IT systems, including Laboratory Information Systems (LIS), Laboratory Information Management Systems (LIMS) and Picture Archiving and Communication Systems (PACS).
- Your contributions will play a vital part in supporting Diagnexia’s global operations by maintaining robust integration channels, resolving issues efficiently, and ensuring the reliability and accuracy of system communications.
What you’ll help us achieve
Integration Support & Maintenance
- Provide ongoing technical support for Mirth and Python-based integrations.
- Monitor clinical integration workflows, queues and logs to ensure continuous, error-free data transfer.
- Troubleshoot and resolve technical issues related to HL7 interfaces, transformation scripts and data routing.
- Maintain uptime and performance of clinical (pathology) integrations through proactive monitoring and intervention.
- Initial Mirth, PostgreSQL setup and environment configuration for the Integration Engineers
Technical Development & Improvement
- Basic modification to enhance existing scripts to meet evolving business and customer requirements.
- Aid in the development of new transformation scripts and workflows as needed for new client implementations or system updates.
- Collaborate with QA/RA teams and customers to design, execute and document test plans for integration changes.
- Ensure version control, documentation and adherence to Diagnexia integration standards.
Collaboration & Stakeholder Communication
- Serve as the first point of contact for integration-related support escalations.
- Work closely with Diagnexia’s IT, support and product teams, as well as customer IT departments, to ensure issues are resolved promptly.
- Document and communicate troubleshooting steps, fixes and best practices to internal knowledge bases.
- Provide clear updates and explanations to stakeholders, adapting communication to technical or non-technical audiences.
Risk Management & Continuous Improvement
- Identify and address recurring integration issues through root-cause analysis and long-term fixes.
- Recommend improvements to integration frameworks, monitoring tools, and alerting mechanisms.
- Stay current with emerging trends in healthcare interoperability, Mirth Connect developments and Python scripting best practices.
- Contribute to continuous improvement efforts in Diagnexia’s integration support processes.
Skills & Experience
Educational Background
- Bachelor’s degree in computer science, Information Systems or a related discipline.
- Certifications in Mirth Connect, Python, or healthcare integration technologies - desirable.
- Additional training or certifications in healthcare IT (HL7, FHIR, IHE) considered a strong asset.
Technical Expertise
- 1–3 years’ experience supporting healthcare or laboratory IT environments.
- Experience with Integration channels would be a distinct advantage, in particular Mirth Connect (channel configuration, transformations, deployment, and troubleshooting).
- Proficiency in coding and data transformation tasks.
- Some understanding of HL7 standards and related interoperability protocols (e.g., FHIR, DICOM a plus).
- Familiarity with LIS, LIMS, PACS, and other healthcare IT systems preferred.
Problem-Solving & Support Skills
- Proven ability to diagnose, troubleshoot, and resolve laboratory or healthcare integration issues.
- Experience working with error logs, monitoring tools, and debugging frameworks.
- Analytical mindset with a proactive approach to preventing future issues.
- Comfortable working independently in a remote environment while collaborating effectively with international teams.
Interpersonal & Communication Skills
- Excellent communication skills, both written and verbal.
- Ability to clearly explain technical concepts and solutions to diverse audiences.
- Strong organizational skills and commitment to thorough documentation.
- A collaborative team player with a service-oriented mindset.
- Comfortable working independently in a remote environment while collaborating effectively with international teams.
What are the benefits of working with Diagnexia
Competitive salary with annual performance-based increases. Rewarding your impact and growth