Role Purpose
As a Jira Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS’s stakeholders.
Salary
£41,000 to £45,000
Responsibilities
- Configure and customise the JSM based on organisational needs.
- Design, develop, and implement custom Jira solutions.
- Configure Jira workflows, fields, screens, and permissions.
- Administer user accounts, roles, and permissions within JSM.
- Integrate Jira with other tools and systems.
- Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
- Oversee and manage the incident management process within JSM.
- Implement and optimise service request workflows in JSM.
- Implement and manage change management processes within JSM.
- Ensure changes are documented, tested, and implemented with minimal disruption.
- Maintain an accurate inventory of IT assets using JSM’s asset management features.
- Track the lifecycle of hardware and software assets.
- Generate and analyse reports to evaluate the performance of the IT service desk.
- Provide insights and recommendations for continuous improvement.
- Ensure platform security, stability, and compliance.
- Provide Jira training and support to end-users and assist with necessary documentation.
- Sharing of good practice with stakeholders across GBS.
Essential Skills and Experience
- Demonstrable relevant experience with Jira Service Management.
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience as a Jira Service Management Developer.
- ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
- Familiarity with ITIL (Information Technology Infrastructure Library) principles.
- Strong technical skills around JIRA API’s and related automation.
- Proficiency in configuring and administering JSM.
- Knowledge of ITSM best practices and industry standards.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to collaborate with cross-functional teams and departments.
- Ability to work independently as well as in a team environment.
- Ability to communicate technical information to non-technical users.
Desirable Skills and Experience
- Atlassian Certified Associate, Jira Certified Developer.
- Scripting and automation skills (e.g., JavaScript and PowerShell).
Other Information
We are unable to offer or support visa sponsorship for this role.
Seniority Level
Employment Type
Job Function
- Engineering and Information Technology
- Industries: Education
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