Cisco Network Voice Admin (Unified communication)

Cisco Network Voice Admin (Unified communication)

Location: Warwick (Candidate should be close to this location )

Experience: 8-10 Years.

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

Responsibilities

• Capable of configuring CISCO LAN switches for the purpose of configuring IPT services
• Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
• Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
• Comprehensive understanding of SIP, SBC configuration and troubleshooting
• Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs
• Understanding of MS Teams Phone Service, provisioning, and troubleshooting
• Capable of managing service requests and incidents through a Service Now resolver groups
• Experience managing telecom and network carriers/supplier delivery and SLAs
• Experience operating and troubleshooting call recording platforms such as Verint

Preferred Certifications

• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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