About the role
As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands-on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.
Key responsibilities
- Lead, coach, and develop the Technical Support Specialists
- Act as escalation point for complex or customer-critical BMS-related technical issues
- Drive continuous improvement of support processes, documentation, and knowledge sharing
- Plan and facilitate BMS and product training for internal teams, partners, and Sales
- Act as the primary UK technical interface with Priva HQ and R&D
- Support product introductions, partner enablement, and key customer engagements
What we’re looking for
Essential
- Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)
- Proven experience leading or managing technical teams in a BEMS environment
- Experience handling escalations and customer-critical technical situations
- Strong communication and stakeholder management skills
Desirable
- Experience delivering or facilitating BEMS or technical training
- Knowledge of BACnet, Modbus, M-Bus
- Experience with cloud-connected BEMS platforms
Location requirement
Candidates must ideally be based within approximately 2 hours’ travel of Watford
What we offer
- Competitive salary + bonus scheme
- Company car allowance
- Pension, private healthcare, and additional benefits
- Laptop, mobile phone, and home-working support
- A collaborative, people-focused environment within the BMS industry
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