Senior Interaction Designer at UK Home Office
This role designs user-centred services for the Multi-Agency Public Protection Service (MAPPS), supporting police, probation services and partner agencies to manage offenders who present a risk to the public after release from custody.
Responsibilities
- Creating prototypes and concepts to communicate and test ideas with users and improving with evidence
- Mapping user journeys, processes and visualising design problems
- Advocating for users and understanding user needs to design simple, effective and accessible services
- Contributing to content design with support and guidance from the wider content design profession
- Identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office
- Collaborating within a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders
Skills and Experience
- Evidence‑based design: leads evidence‑based design initiatives for significant projects, often involving complex user needs and multiple stakeholders, and mentors junior staff.
- Prototyping and concept creation: manages the prototyping and concept creation process for high‑impact projects, applying advanced techniques such as interactive and complex prototyping in code.
- Interaction design: manages and guides the interaction design process for complex projects, balancing user needs, technical constraints and business objectives.
- Accessibility and inclusion: applies accessibility standards and understands technology constraints that may influence design.
- Managing people and leading: coaches and mentors other interaction designers, growing skills and providing constructive feedback.
- Communicate, persuade and advocate: advocates UCD to various audiences and stakeholders in a clear and compelling way.
- Exceptional pension: Employer contribution of 28.97%.
- Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays and 1 day for the King’s Birthday.
- Flexible working: options include full‑time, part‑time, compressed hours, job sharing and a hybrid model (minimum 60% on‑site).
- Learning and development: access to training, technical accreditations and funded qualifications (subject to approval).
- Inclusion and recognition: a culture that champions diversity, enhanced parental leave schemes, annual bonuses and recognition awards.
Benefits
- Exceptional pension – Employer contribution of 28.97%.
- Generous leave – 25 days annual leave (rising to 30 with service), 8 public holidays and 1 day for the King’s Birthday.
- Flexible working – Options include full‑time, part‑time, compressed hours, job sharing and a hybrid model (minimum 60% on‑site).
- Learning and development – Access to training, technical accreditations, and funded qualifications (subject to approval).
- Inclusion and recognition – A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
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