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Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets, and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.
About This Position
The Managed Firewall III role will be principally responsible for managing and maintaining the operational readiness of Perimeter Defense Solutions. This role will report to the Support Services Manager and is 100% remote in the United Kingdom.
An ideal candidate will be able to:
- Perform engineering tasks to maintain full operational readiness of firewalls and perimeter defense solutions
- Solve highly complex engineering challenges while utilizing all levels of technical resources
- Install, configure, and audit perimeter defense solutions
- Handle technical incidents and escalations
Key Responsibilities
- Perform engineering tasks in support of perimeter defense services
- Handle client satisfaction escalations and incidents
- Install, configure, and audit perimeter defense platforms and associated applications
- Review and consult on product, solution, and client change-control requests
- Understand the clients’ end goals and help create a plan to achieve them
- Perform other tasks as needed to support the Perimeter Defense Practice Group initiatives
- Participate in an on-call rotation
- Provide assistance in conducting assessments as a Subject Matter Expert (SME) in various areas of expertise
Preferred Skills
- Demonstrated practical expertise in advanced security management for firewalls
- Effective communication skills in any form or medium
- Ability to manage dynamic and competitive priorities
- Expertise with Open Shortest Path First (OSPF)/Border Gateway Protocol (BGP)
- Organizational skills for handling complex technical tasks across multiple clients
- Knowledge of information technology and managed services best practices
- Expertise with cross-platform firewall management (Fortinet, Cisco, Palo Alto)
- Industry experience with service delivery in a managed services organization
- Practical application of InfoSec principles
Qualifications
- Three to five years of firewall/IT perimeter defense experience
- Bachelor’s degree in information technology or a related field, or equivalent work experience
- Certification and experience managing Check Point Firewalls are required
- Certifications in Fortinet, Palo Alto, or Cisco are desired
- Experience working in IT within the legal industry is a plus
Why work for us?
We offer a dynamic, innovative work environment with rewarding opportunities—help save our clients from disaster!
We truly value our employees and provide an extraordinary package, including:
- Internal and external learning & development opportunities, including career advancement
- Competitive compensation & benefits, including:
- Private health insurance
- Mental health and wellness programs
- Life insurance and income protection insurance
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology, Consulting, and Engineering
- Industries: IT Services and IT Consulting
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