Purpose of the Role: To oversee the configuration, optimisation, and administration of the AMOS system, ensuring smooth rollout, stable operations, and user adoption post go-live. The role is responsible for vendor coordination, release management, and providing user support to maintain system performance and compliance.
Responsibilities
- AMOS Governance: Own AMOS governance, ensuring standardisation, compliance, and audit readiness.
- System Administration: Manage AMOS functionality and adaptations, including planning, testing, and deployment across the organisation.
- Vendor Coordination: Act as the primary liaison with vendors to ensure timely delivery of services, updates, and issue resolution.
- Optimisation: Continuously optimise AMOS to meet evolving business requirements.
- User Support: Provide hands‑on support to key users and administrators, addressing technical issues promptly.
- Technical Oversight: Ensure AMOS is configured correctly and operating efficiently to meet organisational needs.
- Issue Resolution: Troubleshoot and resolve system‑related issues, coordinating with vendors and internal teams as needed.
- Training and Guidance: Deliver training and create documentation to enhance user understanding and adoption.
- Change Management: Facilitate change management processes to ensure smooth user transition to new systems and workflows.
- Performance Monitoring: Monitor system performance and implement improvements as necessary.
Qualifications / Experience Required
- Proven experience in application management or enterprise system administration (preferably AMOS or similar systems).
- Strong understanding of system configuration, release management, and vendor coordination.
- Experience in user support, troubleshooting, and issue resolution.
- Knowledge of change management and training delivery.
- Familiarity with compliance, audit processes, and IT governance.
- Excellent problem‑solving, communication, and stakeholder management skills.
- Degree in IT, Computer Science, or related field (or equivalent experience).
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