Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area ITIL v4 Qualification Agile Foundation certificate
Specific Knowledge & Experience
- Knowledge & Expertise Experience of supporting and developing the Liquidlogic application.
- Expert in an area of Social care- Adults, Childrens or Education.
- Proven experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions.
- An In depth knowledge of ITIL frameworks and best practices.
- Strong expertise in maintaining the reliability, performance, and security of application systems.
- Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution.
- Proficiency of planning and managing system upgrades.
Skills and Abilities
- Highly organised with the ability to manage and prioritise a varied and complex workload where there are likely to be conflicting demands
- Customer focused with strong communication and interpersonal skills, being able to impart technical information clearly and succinctly to a non-technical audience.
- The ability to be proactive, think creatively and identify development opportunities
- Strong team player who with a collaborative work style who can provide technical guidance and mentorship to other team members
- Role Dimensions Represent the department as required at external meetings, user groups and forums
- Supervise junior colleagues and external contractors where appropriate, ensuring that they understand their role, tasks, timescales and the quality of work required
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