The role
We are seeking a proactive and experienced IT Manager to lead IT Support and Infrastructure based at our headquarters. This role is responsible for delivering high-quality, business-critical IT services to traders and support staff in a fast-paced trading floor environment with about 150 users.
The successful candidate will have prior experience within a trading firm (prop firm, broker, hedge fund, or bank) and a strong understanding of the urgency, precision, and communication style required to support live trading environments. This is a hands‑on leadership role, combining day‑to‑day technical involvement with ownership of infrastructure, vendor relationships, and the management of a small support team.
You will be responsible for ensuring the stability, performance, and continuous improvement of end‑user computing, infrastructure, and application support, while developing and mentoring a team of two IT Support Analysts.
Key Responsibilities
Leadership & Management
- Lead, mentor, and manage a team of 2 IT Support team members, setting priorities, managing workloads, and supporting professional development
- Act as the escalation point for complex technical issues and trading‑critical incidents
- Define and improve IT support processes, SLAs, and escalation procedures
- Foster a service‑driven, calm, and responsive support culture aligned to trading floor demands
IT Support & Operations
- Oversee and provide hands‑on support for 2nd & 3rd line IT support to the trading floor and wider business
- Ensure rapid response and resolution of incidents impacting traders during market hours
- Manage user accounts, access controls, permissions, and identity lifecycle across systems
- Produce and maintain clear technical documentation, procedures, and incident reports
- Own the end‑user computing environment, including desktops, laptops, peripherals, and trading floor setups
- Manage installation, configuration, and lifecycle of hardware, operating systems, and applications
- Monitor and maintain on‑prem and cloud infrastructure relevant to end‑user and trading support
- Coordinate with vendors and third parties for hardware procurement, support, and maintenance
Software & Applications
- Support and manage core business and trading applications, including trading platforms and market data systems
- Lead and support the rollout of new software, platforms, and upgrades
- Test, evaluate, and recommend new technologies to improve performance, reliability, and trader productivity
- Identify risks, bottlenecks, and improvement opportunities across IT support and infrastructure
- Participate in and lead infrastructure and technology projects as required
- Ensure systems and processes are robust, scalable, and aligned with business growth
Skills & Experience
- Minimum 5–10 years’ experience in IT support or infrastructure roles within a trading firm (prop trading, hedge fund, brokerage, or investment bank)
- Demonstrated experience supporting traders or trading desks in live market environments
- Previous experience managing or mentoring IT support staff
- Strong understanding of trading floor technologies, including: Trading platforms, Market data systems, Low‑latency environments and/or voice recording systems
- Strong Windows administration skills
- Solid experience with Microsoft 365, Azure, and Active Directory
- Excellent communication and interpersonal skills, with the ability to remain calm and decisive under pressure
- Hands‑on, pragmatic approach with the ability to balance operational support and longer‑term improvements
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